At a Glance
- Tasks: Log customer calls, manage service requests, and coordinate with engineers.
- Company: Join Petroassist UK Ltd, part of the global Petrotec Group.
- Benefits: 33 days holiday, company pension, ongoing training, and a collaborative culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a growing business and make a real impact in tech support.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
The predicted salary is between 30000 - 40000 £ per year.
Petroassist UK Ltd is a nationwide sales, service, and installation business and part of the global Petrotec Group, a leading provider of integrated solutions for fuel and non-fuel retail operations. Operating directly in 8 countries and represented in over 84, the Petrotec Group manufactures and supports forecourt equipment including fuel dispensers, EV charging systems, payment terminals, tank gauges, EPOS, car wash & valeting, and other associated technologies. We take pride in our culture of innovation, excellence, and trust, and we are committed to empowering our employees to grow personally and professionally.
Role Overview
Working as part of a team to log customer calls and deal with customer enquiries. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.
- Call & job management
- Logging service calls and breakdowns from customers or FM providers
- Raising jobs on the Service Management System
- Prioritising calls based on SLA, safety, and urgency
- Allocating job reference numbers and tracking progress
- Dispatching service engineers to jobs
- Monitoring engineer workloads and availability
- Chasing updates and ensuring completion within SLA times
- Communicating job details, deadlines, and site requirements to engineers
- Customer communication
- Providing job status updates to customers
- Managing expectations around attendance and repair times
- Escalating urgent or overdue calls when required
- Acting as the main point of contact for service-related queries
- Scheduling & planning
- Booking appointments and diarising future works
- Coordinating visits with customers, engineers, and third parties
- Rescheduling work due to parts, access issues, or emergencies
- System & administration
- Updating service management and customer support systems
- Closing jobs and ensuring all notes are complete and accurate
- Parts & third-party coordination
- Ordering spare parts linked to service jobs
- Booking external contractors or specialist agencies
- Tracking parts deliveries and follow-up visits
Working closely with:
- Regional Operations Managers
- Engineering teams
- Parts and logistics departments
A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
What We Offer
- Opportunity to join a growing, globally connected business with strong UK presence.
- Collaborative team culture where innovation and ambition are valued.
- Ongoing training and development in a technically advanced industry
- 33 days holiday per year (inclusive of 1 bank holiday) increasing with length of service
- Company Pension 5% matched contribution
Interested? We look forward to receiving your application. Please note that by applying, you consent to the processing of your data for recruitment purposes in line with our privacy policy.
Service Desk Coordinator — Global Tech Support & Growth in Loanhead employer: Job Search Place Limited
Petroassist UK Ltd is an exceptional employer, offering a dynamic work environment within a globally connected business that values innovation and ambition. Employees benefit from ongoing training and development opportunities in a technically advanced industry, alongside a generous holiday allowance and a supportive team culture that fosters personal and professional growth. With a commitment to excellence and trust, Petroassist UK Ltd ensures that its employees are empowered to thrive in their roles while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator — Global Tech Support & Growth in Loanhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! As a Service Desk Coordinator, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your ability to convey information effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Petroassist UK Ltd.
We think you need these skills to ace Service Desk Coordinator — Global Tech Support & Growth in Loanhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Coordinator role. Highlight any customer service experience and technical skills that align with our needs at Petroassist UK Ltd.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Service Desk Coordinator, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Petroassist UK Ltd and the Petrotec Group. Understand their services, culture, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Service Desk Coordinator, strong communication is key. Prepare examples of how you've successfully managed customer queries or escalated issues in the past. Practise articulating these experiences clearly, as this will showcase your ability to handle customer interactions professionally.
✨Showcase Your Team Spirit
This role requires collaboration with various teams. Be ready to discuss instances where you've worked well in a team setting. Highlight your ability to coordinate with others, manage workloads, and support colleagues, as this aligns perfectly with the job's requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks under pressure. Think of specific scenarios where you've had to log service calls, manage urgent requests, or deal with unexpected challenges. Practising these responses will help you feel more confident during the interview.
