At a Glance
- Tasks: Log customer calls, manage service requests, and coordinate with engineers.
- Company: Join Petroassist UK Ltd, part of a global leader in fuel solutions.
- Benefits: Enjoy 33 days holiday, a matched pension, and ongoing training.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Strong communication skills and a positive, self-motivated attitude.
The predicted salary is between 25000 - 30000 £ per year.
Petroassist UK Ltd is a nationwide sales, service, and installation business and part of the global Petrotec Group, a leading provider of integrated solutions for fuel and non-fuel retail operations. Operating directly in 8 countries and represented in over 84, the Petrotec Group manufactures and supports forecourt equipment including fuel dispensers, EV charging systems, payment terminals, tank gauges, EPOS, car wash & valeting, and other associated technologies. We take pride in our culture of innovation, excellence, and trust, and we are committed to empowering our employees to grow personally and professionally.
Role Overview
Working as part of a team to log customer calls and deal with customer enquiries. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.
- Call & job management
- Logging service calls and breakdowns from customers or FM providers
- Raising jobs on the Service Management System
- Prioritising calls based on SLA, safety, and urgency
- Allocating job reference numbers and tracking progress
- Dispatching service engineers to jobs
- Monitoring engineer workloads and availability
- Chasing updates and ensuring completion within SLA times
- Communicating job details, deadlines, and site requirements to engineers
- Customer communication
- Providing job status updates to customers
- Managing expectations around attendance and repair times
- Escalating urgent or overdue calls when required
- Acting as the main point of contact for service-related queries
- Scheduling & planning
- Booking appointments and diarising future works
- Coordinating visits with customers, engineers, and third parties
- Rescheduling work due to parts, access issues, or emergencies
- System & administration
- Updating service management and customer support systems
- Closing jobs and ensuring all notes are complete and accurate
- Parts & third-party coordination
- Ordering spare parts linked to service jobs
- Booking external contractors or specialist agencies
- Tracking parts deliveries and follow-up visits
Working closely with Regional Operations Managers, Engineering teams, and Parts and logistics departments. A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
What We Offer
- Opportunity to join a growing, globally connected business with strong UK presence.
- Collaborative team culture where innovation and ambition are valued.
- Ongoing training and development in a technically advanced industry.
- 33 days holiday per year (inclusive of 1 bank holiday) increasing with length of service.
- Company Pension 5% matched contribution.
Interested? We look forward to receiving your application. Please note that by applying, you consent to the processing of your data for recruitment purposes in line with our privacy policy.
Service Desk Coordinator in Loanhead employer: Job Search Place Limited
Petroassist UK Ltd is an exceptional employer that fosters a collaborative team culture, encouraging innovation and ambition within the rapidly evolving fuel and non-fuel retail sector. With a strong commitment to employee growth through ongoing training and development, alongside generous benefits such as 33 days of holiday and a matched pension scheme, we provide a supportive environment for our Service Desk Coordinators to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Loanhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Service Desk Coordinator, you'll need to be a great communicator. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Petroassist UK Ltd.
We think you need these skills to ace Service Desk Coordinator in Loanhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Coordinator role. Highlight any customer service experience and your ability to manage calls and jobs effectively.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you align with our culture of innovation and teamwork at Petroassist UK Ltd.
Show Off Your Communication Skills:As a Service Desk Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Petroassist UK Ltd and the Petrotec Group. Understand their services, culture, and recent developments in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Service Desk Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you manage expectations and provide updates, as this will be crucial in your new role.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or managed urgent situations. Highlight your ability to prioritise tasks based on urgency and safety, as well as how you track progress and ensure timely completion of jobs.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
