At a Glance
- Tasks: Provide top-notch customer service via phone, email, and letters.
- Company: Join a friendly and supportive team in a well-established organisation.
- Benefits: Fixed-term role with competitive salary and benefits until April 2027.
- Other info: Full-time hours with a dynamic work environment near Llandudno.
- Why this job: Develop new skills while making a real difference for customers every day.
- Qualifications: Welsh speaking at level 3 and strong customer service experience required.
The predicted salary is between 25000 - 28000 £ per year.
Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organization within a friendly and supportive team where you will develop new skills and experiences.
Responsibilities:
- First point of contact for customer telephone, email and letter enquiries and follow ups, providing support and guidance on personal scenarios including payments.
- Contacting customers to update information held on the system and undertaking checks to see if assistance is needed in any way.
- Providing administration duties including compliance of documents, updating personal records, inputting work logs.
Qualifications:
- Ability to speak Welsh to level 3 and comfortable with everyday conversations and discussions.
- Extensive experience of working in a customer focused environment with interpersonal and communication skills, both written and verbal.
- Strong administration and customer service experience.
- Good IT and keyboard skills with experience of using Windows based applications.
Benefits:
This is a fixed term position until April 2027, working full time 35 hours per week, Monday to Friday. The role is office based near Llandudno and on an annual salary of £28,210 plus benefits.
If you believe you have the skills and experience then please get in touch today!
Customer Service Advisor in Llandudno employer: Job Search Place Limited
Join a well-established organisation as a Customer Service Advisor in Llandudno, where you will thrive in a friendly and supportive team environment. With a focus on employee growth, you will have the opportunity to develop new skills while enjoying a competitive salary and benefits package. Experience a dynamic work culture that values communication and customer care, making every day rewarding and unique.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Llandudno
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Llandudno
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
