At a Glance
- Tasks: Manage customer complaints and support the team in delivering top-notch service.
- Company: Join a leading housebuilder with a focus on customer care.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and ongoing development opportunities.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Step up into a senior role and make a real impact in a supportive environment.
- Qualifications: Experience in customer care within housebuilding and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
This is a key position within the Customer Care team, where you'll play a vital role in delivering a first-class post-completion experience to homeowners. As a senior member of the team, you'll be trusted to handle more complex cases, support colleagues, and step in for escalations when required. You'll work closely with the Head of Customer Care, helping to drive service standards, improve processes, and ensure everything runs smoothly day to day.
What you'll be doing:
- Managing escalated complaints and complex customer issues through to resolution
- Supporting the wider Customer Care team with workload coordination
- Building strong relationships with customers through calls, updates and site visits
- Coordinating remedial works in line with service level agreements
- Maintaining accurate records of NHBC claims and tracking progress
- Managing purchase orders, costs, and contra charges
- Producing reports to support performance and decision-making
- Contributing to meetings, site closures and continuous improvement initiatives
What we’re looking for:
- Experience within a housebuilder Customer Care environment is essential.
- Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
- Strong understanding of NHBC / NHQC standards
- Confidence in handling escalations and resolving complex cases
- Excellent organisational and multitasking skills
- Strong communication skills and the ability to build rapport easily
- A proactive, team-focused approach
- Full UK driving license (occasional travel to sites required)
What’s in it for you:
- Competitive salary from £29,000
- Annual bonus (after 1 year's service)
- 25 days holiday + bank holidays
- Option to buy up to 5 additional days (after 1 year)
- Pension scheme
- Access to discounts and benefits portal
- Cycle to Work scheme
- ShareSave scheme
- Life assurance
- Ongoing development and learning opportunities
Why apply:
If you're already working in housebuilding customer care and ready to step up into a more senior, influential role - this is a brilliant opportunity to make your mark in a fast-paced, supportive environment.
Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior Customer Service Coordinator in Livingston employer: Job Search Place Limited
Join a dynamic team in Livingston as a Senior Customer Service Coordinator, where you'll enjoy a competitive salary starting from £29,000 and a supportive work culture that prioritises employee growth and development. With benefits like an annual bonus, generous holiday allowance, and access to a discounts portal, this role offers a unique opportunity to make a significant impact in the housebuilding customer care sector while working in a fast-paced environment that values inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Coordinator in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Coordinator in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
