At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK, a leading facilities management company with a commitment to community and values.
- Benefits: Flexible shifts, diverse work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts and the chance to work in different locations.
- Why this job: Be a key player in creating safe spaces for customers and staff while gaining valuable experience.
- Qualifications: Valid SIA Licence and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & England is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
- Days of Working: Flexible
- Locations: Varied
- Shifts: SIA Licence Required - This is support for 3 stores in the East Lothian area, Shifts will be either 14.00 - 22.00, 10.00 - 22.00 or 12.00 - 22.00 and 08.00 - 20.00 on a Sunday
Purpose of the Role:
As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities:
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements:
- Right to work in the UK.
- Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills - both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Mobile Retail Security Officer (SIA) – Flexible Shifts in Livingston employer: Job Search Place Limited
OCS UK & England is an exceptional employer, offering a dynamic work environment where flexibility and employee empowerment are at the forefront. With a commitment to the TRUE values of Trust, Respect, Unity, and Empowerment, employees benefit from a supportive culture that encourages personal growth and development. Working as a Mobile Retail Security Officer in the East Lothian area not only provides a competitive salary and varied shifts but also the opportunity to make a meaningful impact on community safety and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Retail Security Officer (SIA) – Flexible Shifts in Livingston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that Mobile Retail Security Officer role.
✨Tip Number 2
Be ready for a chat! When you apply through our website, make sure you're prepared for a potential phone or video interview. Brush up on your communication skills and be ready to discuss how your experience aligns with the role.
✨Tip Number 3
Show off your flexibility! Since this role requires working varied shifts across multiple locations, highlight your adaptability in interviews. Share examples of how you've successfully managed changing schedules in the past.
✨Tip Number 4
Stay calm under pressure! As a Retail Area Support Officer, you'll face challenging situations. Prepare some stories that demonstrate your ability to de-escalate conflicts and maintain a professional demeanor, which is key for this job.
We think you need these skills to ace Mobile Retail Security Officer (SIA) – Flexible Shifts in Livingston
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your relevant skills and experience in your application. We want to see how your background aligns with the role of a Mobile Retail Security Officer, so don’t hold back on showcasing your SIA licence and any previous security experience!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for strong observational skills and excellent communication!
Tailor Your Application:Take a moment to tailor your application to our company values - Trust, Respect, Unity, and Empowerment. Show us how you embody these values in your work and how you can contribute to making people and places the best they can be.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Retail Security Officer. Familiarise yourself with the key tasks like maintaining a strong security presence and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss how you've effectively communicated in past roles. Think of examples where you’ve de-escalated confrontational situations or collaborated with teams. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Flexibility and Reliability
Since the job involves flexible shifts across multiple locations, highlight your adaptability. Share examples of how you've successfully managed varied schedules or worked in different environments. This will reassure the interviewer that you can handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Prepare for scenarios related to theft prevention or handling difficult customers. Practising your responses will help you feel more confident and ready to tackle these questions head-on.
