At a Glance
- Tasks: Manage utility accounts and resolve billing issues for our supportive accommodation.
- Company: Join Bedspace, a leader in providing safe housing for vulnerable individuals.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 34375 - 34375 £ per year.
At Bedspace, we're proud to provide safe, supportive accommodation for vulnerable individuals across the UK. To help us continue delivering high-quality services, we're looking for a detail-oriented and proactive Utilities Officer to support the management of utilities across our properties. This role is key in ensuring utilities and council tax are set up and managed correctly and cost-effectively for our service users. You'll be involved in everything from registering accounts and resolving billing issues to monitoring utility usage and supporting colleagues with day-to-day queries.
What you'll be doing:
- Registering and maintaining utility accounts (gas, electricity, council tax, water).
- Ensuring account details and meter types are accurate and appropriate.
- Coordinating with suppliers to resolve discrepancies and manage smart meter installations.
- Supporting tenancy changes by updating systems and suppliers promptly.
- Assisting colleagues and service users with queries around utilities and billing.
- Producing reports and analysing utility data to spot trends or anomalies.
- Keeping accurate records in internal systems (ReMaS / Arthur / Sage).
- Supporting the property onboarding team with registrations and compliance checks.
What we're looking for:
- Previous administration experience (essential).
- Excellent communication skills and a methodical approach.
- Strong customer service skills with the ability to manage competing demands.
- Proficiency in Microsoft Office (especially Excel).
- High attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Full UK Driving Licence and access to a (business insured) vehicle.
- Knowledge of council tax procedures (desirable).
- NVQ Level 3 in Administration or equivalent (desirable).
Salary: £34,375.24 per annum inclusive of sleep rate.
Note: At present Bedspace is unable to provide sponsorships.
Utilities Officer in Liverpool employer: Job Search Place Limited
At Bedspace, we pride ourselves on fostering a supportive and inclusive work environment where every team member plays a vital role in making a difference in the lives of vulnerable individuals. As a Utilities Officer, you will benefit from a collaborative culture that values your contributions, alongside opportunities for professional development and growth within the organisation. Located across the UK, our commitment to employee well-being is reflected in our competitive salary and comprehensive support systems, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Officer in Liverpool
✨Tip Number 1
Get to know the company! Research Bedspace and understand their mission. When you show up for interviews, drop in some knowledge about their work with vulnerable individuals. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Utilities Officer, you'll need to handle queries and resolve issues. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during the interview! Prepare questions that demonstrate your understanding of utility management and how it impacts service users. This shows you’re not just there to answer questions but are also thinking critically about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus for this role.
We think you need these skills to ace Utilities Officer in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Utilities Officer role. Highlight your previous administration experience and any relevant skills, especially in managing utilities or customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting vulnerable individuals and how your skills align with our mission at Bedspace. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail:As a Utilities Officer, attention to detail is key. In your application, make sure to showcase examples where you've demonstrated this skill, whether it's through accurate record-keeping or resolving billing issues. We appreciate candidates who can spot the little things!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re keen on joining our Bedspace family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of utility management, especially regarding gas, electricity, and council tax. Familiarise yourself with common billing issues and how to resolve them, as well as the importance of accurate account details and meter types.
✨Show Off Your Admin Skills
Since previous administration experience is essential, be ready to discuss your past roles and how they relate to the position. Prepare examples of how you've managed records, resolved discrepancies, or supported colleagues in a busy environment.
✨Demonstrate Your Communication Prowess
Excellent communication skills are a must for this role. Think of specific instances where you've effectively communicated with customers or colleagues, especially when managing competing demands or resolving queries.
✨Excel at Excel
Proficiency in Microsoft Office, particularly Excel, is crucial. Brush up on your Excel skills and be prepared to discuss how you've used it in previous roles, whether for data analysis, reporting, or keeping accurate records.
