At a Glance
- Tasks: Lead the shop floor, deliver outstanding customer service, and inspire your team.
- Company: Pro:Direct Soccer, a premium destination for football and fashion enthusiasts.
- Benefits: 28 days annual leave, up to 30% staff discount, gym discounts, and enhanced sick pay.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and immerse yourself in the vibrant world of football culture.
- Qualifications: Experience in retail, strong leadership skills, and a passion for football.
The predicted salary is between 25000 - 30000 £ per year.
Pro:Direct Soccer is building a premium destination for football and football inspired fashion. Our new store is a house of obsession for football performance and culture, offering a high end retail experience that reflects our commitment to football players and fans. We are looking for passionate individuals who want to work closely with the game of football and contribute to our premium brand position. If you share our obsession for the beautiful game and its surrounding culture and fashion, apply now.
As a Supervisor, you will energise and lead the shop floor-driving standout customer experiences, inspiring high performance selling, and delivering exceptional commercial results. You'll champion brand values, raise standards, and motivate your team to shine, all while bringing ProDirect's football and lifestyle culture to life with passion and pride.
What you get:
- 28 days of annual leave (inclusive of bank holidays).
- Staff discount of up to 30% (Pro:Direct) and 40% (Do Clothing).
- National Gym discounts are available through Hussle and Nuffield Health.
- Employee Assistance Programme (EAP) through AXA Health for staff & family members.
- 'Refer a friend' policy, with bonus rewards for successful referrals.
- Enhanced Sick Pay Scheme for staff with over 5 years length of service.
What we look for in our team:
- To add cultural and professional value to the team.
- Be 100% yourself, we are genuine and love what we do.
- Passion - without it we would not be where we are today.
- A true team player, we work and play hard together.
- A true desire to deliver outstanding customer focused solutions.
What we need you to do:
- Lead the shop floor with energy-delivering outstanding customer service, engaging shoppers through strong product knowledge and authentic storytelling.
- Coach and motivate the team through real time feedback, 1 2 1s, and daily leadership that builds capability, confidence, and high performance.
- Drive commercial results by reacting to trading patterns, using KPIs to inform priorities, and maximising sales through active selling and strong floor execution.
- Maintain excellent stock availability and visual merchandising standards while identifying opportunities to improve efficiency, consistency, and overall shop floor impact.
- Represent and bring ProDirect's football and lifestyle culture to life, staying tuned into trends, competitors, and community opportunities.
- Support recruitment, onboarding, and ongoing training to build a knowledgeable, engaged, high performing team.
- Ensure safe, compliant, and efficient operations by following cash handling, loss prevention, health & safety, and regulatory procedures.
- Handle customer issues professionally, turning challenges into positive experiences and maintaining brand trust.
Your Skills:
- Experience in a customer facing retail role, ideally within sport or lifestyle environments, with the ability to support or lead teams on the shop floor.
- Strong leadership presence-confident guiding others, giving direction, and motivating the team during fast paced trading.
- Excellent communication and customer service skills, with a customer first mindset and calm, approachable manner.
- Solid commercial awareness, understanding retail performance drivers, KPIs, and how to maximise sales through strong floor execution.
- Good operational judgment-knowing when to act independently and when to elevate, while confidently delivering daily priorities.
- Strong organisational and visual standards focus, with an understanding of merchandising, stock processes, and maintaining an impactful shop floor.
- A proactive, hands on attitude with ambition to develop further, supporting team success and the wider management team.
- Passion for football, sport, and lifestyle culture, with awareness of trends influencing customers both in-store and online.
Supervisor (Liverpool) employer: Job Search Place Limited
Pro:Direct Soccer is an exceptional employer that fosters a vibrant work culture centred around a shared passion for football and lifestyle. With generous benefits such as 28 days of annual leave, substantial staff discounts, and a commitment to employee growth through coaching and training, we empower our team to thrive in a dynamic retail environment. Join us in Liverpool, where your enthusiasm for the beautiful game will be celebrated and your contributions will directly impact our premium brand experience.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Liverpool)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Pro:Direct's values, products, and the football culture they represent. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your storytelling skills! Since the role involves engaging customers through authentic storytelling, think about how you can weave your own experiences with football into your conversations. This will not only showcase your passion but also demonstrate your ability to connect with customers.
✨Tip Number 3
Be ready to discuss your leadership style! As a Supervisor, you'll need to motivate and coach your team. Prepare examples of how you've successfully led a team in the past, focusing on how you’ve driven performance and created a positive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pro:Direct family. So, get your application in and let’s make your passion for football work for you!
We think you need these skills to ace Supervisor (Liverpool)
Some tips for your application 🫡
Show Your Passion for Football:When you're writing your application, let your love for football shine through! Share any experiences or stories that highlight your connection to the game and how it influences your work ethic and customer interactions.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can energise the shop floor and drive standout customer experiences!
Highlight Leadership Skills:As a Supervisor, you'll be leading a team, so don’t forget to showcase your leadership experience. Talk about times you've motivated others, provided feedback, or driven results in a retail environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Pro:Direct Soccer!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Football
Make sure you brush up on your football knowledge before the interview. Pro:Direct Soccer is all about passion for the game, so be ready to discuss your favourite teams, players, and recent matches. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully guided a team or handled challenges. Highlight your ability to give real-time feedback and inspire high performance – this is key!
✨Understand Retail Performance
Familiarise yourself with retail KPIs and how they drive sales. Be prepared to discuss how you've used data to inform your decisions in previous roles. Showing that you can react to trading patterns and maximise sales will set you apart.
✨Embrace the Brand Values
Pro:Direct Soccer has a strong brand identity. Research their values and culture, and think about how you can embody these in your role. During the interview, share how you can bring the brand to life through your passion for football and customer service.
