At a Glance
- Tasks: Oversee a diverse residential portfolio, ensuring high standards and compliance across 700+ homes.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy competitive pay, additional leave, pension plans, and discounts at popular retailers.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in communities while developing your career in property management.
- Qualifications: Experience in housing management and strong knowledge of property legislation required.
The predicted salary is between 40000 - 50000 £ per year.
Pinnacle Group are looking for an experienced Property Manager to join our Homes Division, overseeing a diverse residential portfolio across Liverpool and Manchester. This is a field based role with a strong element of site ownership, managing a portfolio of circa 700 properties. As a key representative of Pinnacle and its clients, you will take full accountability for your sites, ensuring they are well maintained, fully compliant and consistently delivering a high standard of service to residents and stakeholders.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
Who we're looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities
- Report directly to the Team Manager and deliver on the strategic and operational objectives set for the portfolio.
- Take full ownership and accountability for the assigned sites, ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
- Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
- Manage all property management functions, including void turnarounds (viewings, sign ups, mutual exchanges), inventory management, and check out appointments.
- Address and manage anti social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
- Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
- Prepare and support the production of accurate and timely monthly/quarterly client reports.
- Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
- Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
- Manage residential compliance, log and track tenant repairs using Qube PM software and client systems and oversee defect resolution.
- Maintain accurate and up to date tenancy records and ensure full compliance with legal and policy requirements.
Key requirements
- Strong knowledge of affordable rent housing, residential lettings, HMOs and the wider property sector.
- Good understanding of housing legislation and current best practice.
- Proven experience in front line housing management.
- Ability to manage the full housing management cycle including voids, sign ups, estate inspections and repairs.
- Excellent IT skills, including Word and Excel, with strong report writing capability.
- Full driving licence with willingness to travel across sites, alongside strong organisation and diary management skills.
Our Offer: The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool employer: Job Search Place Limited
Pinnacle Group is an exceptional employer, offering a supportive and values-driven culture that prioritises the well-being of its employees while managing a diverse residential portfolio across Liverpool and Manchester. With a commitment to professional growth, employees benefit from extensive learning and development opportunities, alongside a comprehensive benefits package that includes additional leave and pension plans. Join us in making a meaningful impact within thriving communities, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your achievements in property management. This will help you stand out and demonstrate your expertise in managing residential portfolios.
✨Tip Number 3
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellence and maintaining community trust. Tailor your responses to show you’re not just a fit for the role, but also for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Group and being part of a team that values community and service.
We think you need these skills to ace Senior Property Manager - Residential Portfolio (700+ Homes) in Liverpool
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight your experience in property management. We want to see how you've handled similar responsibilities before, especially with residential portfolios. Use specific examples to demonstrate your skills!
Align with Our Values:Take a moment to reflect on our values: Trust, Respect, Involve, Challenge, and Deliver Excellence. We love seeing candidates who resonate with these principles, so weave them into your application. Show us how you embody these values in your work!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the Senior Property Manager role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the residential portfolio you'll be managing. Familiarise yourself with the specifics of affordable rent housing, HMOs, and the local market in Liverpool and Manchester. This will show your potential employer that you're not just interested in the role but are also prepared to take ownership of the properties.
✨Demonstrate Your Compliance Knowledge
Since compliance is a big part of the job, brush up on current housing legislation and best practices. Be ready to discuss how you've ensured compliance in previous roles and how you would handle any issues that arise. This will highlight your ability to maintain high standards and protect the interests of both residents and stakeholders.
✨Showcase Your Communication Skills
As a Property Manager, you'll need to communicate effectively with tenants, clients, and contractors. Prepare examples of how you've successfully managed tenant enquiries or resolved conflicts in the past. This will demonstrate your professionalism and ability to maintain strong relationships, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling anti-social behaviour or managing void turnarounds. Think through your approach to these scenarios and be ready to explain your thought process. This will help the interviewers see how you would handle the challenges of the role and your commitment to delivering excellence.
