At a Glance
- Tasks: Manage tenancies and support communities in Liverpool, ensuring excellent housing services.
- Company: Join a dedicated team focused on community engagement and housing management.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be the voice of change in your community and help residents thrive.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills, a proactive approach to problem solving, and a passion for delivering excellent housing services? We're looking for a Neighbourhood Housing Officer to join our team and play a key role in managing tenancies and supporting our communities to thrive. This role is based in Liverpool, with travel across our operational areas where required.
What You'll Be Doing
- Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
- Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high quality, customer focused service.
- Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
- Manage a caseload of tenancy related issues, including anti social behaviour, tenancy breaches and tenancy sustainment cases.
- Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
- Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
- Use data and insight to identify risks within your patch and prioritise resources effectively.
- Prepare and serve notices where tenancy conditions have been breached.
- Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined up services.
- Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
- Promote tenant engagement and support resident involvement in local decision making and neighbourhood improvements.
- Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
- Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
- Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.
What We're Looking For
- Experience working in housing management or delivering services to customers in a similar environment.
- Knowledge of housing legislation and tenancy management practices.
- Experience managing caseloads, including anti social behaviour and tenancy related issues.
- Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
- Ability to manage a varied workload, prioritising effectively and working independently.
- Experience maintaining accurate records and producing reports.
- Confidence in using data to monitor performance and inform decision making.
- A proactive and resilient approach, with the ability to manage challenging situations professionally.
- A commitment to health and safety, safeguarding, equality, and excellent customer service.
- GCSEs (or equivalent) in English and Maths.
- CIH Level 3 (or willingness to work towards) is desirable.
- Full UK driving licence and willingness to travel as required.
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Neighbourhood Officer - Liverpool employer: Job Search Place Limited
As a Neighbourhood Officer in Liverpool, you will be part of a dynamic team dedicated to enhancing community living and providing exceptional housing services. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and career progression pathways. With a strong emphasis on collaboration and community engagement, we empower our staff to make a meaningful impact in the lives of residents while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer - Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in housing management and customer service can make a difference in the role of Neighbourhood Officer.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in previous roles, especially those related to tenancy issues or community engagement. This will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Neighbourhood Officer - Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key for this role, don’t shy away from demonstrating your abilities in your written application. Share examples of how you've effectively communicated with tenants or resolved issues in the past.
Be Proactive in Problem Solving:We love a proactive approach! Include specific instances where you've tackled challenges head-on, especially in housing management or customer service. This will show us you're ready to jump into action.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with the specific challenges faced in Liverpool's neighbourhoods, as this will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and interpersonal skills. Think about times when you've successfully built relationships or resolved conflicts, as these are key in a Neighbourhood Officer role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach to problem-solving.
✨Engage with Data
Since the role involves using data to identify risks and inform decisions, be prepared to talk about your experience with data analysis. Highlight any tools or methods you've used to monitor performance and make informed decisions.
