At a Glance
- Tasks: Lead a retail team to deliver exceptional customer experiences and drive sales.
- Company: Elior Hospitals, dedicated to nourishing patients and visitors with wholesome food.
- Benefits: Free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while growing your career in retail.
- Qualifications: Experience in retail management, strong leadership, and excellent customer service skills.
The predicted salary is between 28500 - 28500 £ per year.
Elior Hospitals - Nourishing Those Who Care. At Clatterbridge Cancer Centre within our Hospitals division, we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn't just fuel - it's part of the recovery journey, and we're proud to play a role in that.
As a Retail Manager, you will take full ownership of the day to day management of the store, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards.
- Manage the daily operations of the retail store to ensure smooth and efficient running
- Lead, motivate, and develop the store team to deliver exceptional customer service
- Drive sales and profit by identifying opportunities to maximise performance
- Maintain high standards of visual merchandising, stock presentation, and store layout
- Monitor inventory levels, manage stock control, and liaise with suppliers as needed
- Handle customer queries, complaints, and feedback with professionalism and care
- Ensure compliance with company policies, health & safety, and retail legislation
- Analyse store performance data and report on KPIs, sales targets, and improvements
Salary: £28.5k per annum
What can you bring?
- Proven experience in a retail management or supervisory role
- Strong leadership and team management skills
- Excellent customer service and interpersonal abilities
- Commercial awareness and a drive to achieve sales targets
- Organisational and problem solving skills with attention to detail
- Ability to work in a fast paced, customer focused environment
- Basic IT skills and familiarity with retail systems or EPOS
- A passion for retail and a commitment to delivering an outstanding in store experience
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Hospital Retail Manager - Lead Customer Experience & Sales in Liverpool employer: Job Search Place Limited
Elior Hospitals is an exceptional employer that prioritises the well-being of its team members, offering a supportive work culture where appreciation and growth are at the forefront. As a Retail Manager at Clatterbridge Cancer Centre, you will enjoy flexible working arrangements, generous holiday allowances, and opportunities for career development, all while contributing to a meaningful mission of nourishing those who care. With free meals, paid volunteering days, and a commitment to diversity and inclusion, Elior ensures that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Retail Manager - Lead Customer Experience & Sales in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up prepared for interviews! Research Elior and understand their values around customer experience and nutrition. Bring examples of how you've driven sales and led teams in the past to the table.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Elior team.
We think you need these skills to ace Hospital Retail Manager - Lead Customer Experience & Sales in Liverpool
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let us see your enthusiasm for retail! Share specific examples of how you've created outstanding customer experiences in the past. We want to know what makes you tick and why you're excited about this role.
Highlight Your Leadership Skills:As a Retail Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed your team in previous roles. We love hearing about your success stories!
Be Data-Driven:We’re all about performance here, so don’t shy away from mentioning any experience you have with analysing sales data or KPIs. Show us how you've used data to drive sales and improve store performance. Numbers matter!
Apply Through Our Website:Finally, make sure you apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand Elior's mission and values, especially how they relate to customer experience and nutrition. Familiarise yourself with their approach to retail management and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Highlight your ability to motivate and develop staff, as well as how you've handled challenges in a fast-paced environment. This will demonstrate that you're not just a manager, but a leader.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of instances where you've turned a negative customer experience into a positive one. This will show that you value customer satisfaction and can handle complaints with professionalism.
✨Data-Driven Decisions
Since you'll be analysing store performance data, be prepared to discuss how you've used data to drive sales or improve operations in previous roles. Bring examples of KPIs you've monitored and how you've made adjustments based on those insights.
