At a Glance
- Tasks: Lead the Front Office Team to create unforgettable guest experiences from check-in to check-out.
- Company: Join Hilton, a global leader in hospitality with a focus on teamwork and innovation.
- Benefits: Enjoy free meals, smart uniforms, career growth, and discounts on travel and dining.
- Other info: Work in a modern, inclusive environment with excellent training and development opportunities.
- Why this job: Be part of a dynamic team that values your contribution and offers real career progression.
- Qualifications: 3 years of supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
Benefits:
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Career growth opportunities (Front Office Supervisor/Team Leader)
- Personal Development programmes
- Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights + 50% off Food and Beverages
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly up to 33 days)
- Discounted dental and health cover
- Discounted Taxi when public transport stops running
- Modern and inclusive Team Member areas
Responsibilities:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Qualifications:
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Additional Advantages:
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent (if not already listed)
About Hilton: At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, Every Job Makes the Stay.
Front Office Manager in Liverpool employer: Job Search Place Limited
Hilton Liverpool is an exceptional employer that prioritises the growth and well-being of its team members. With a strong focus on career development, inclusive work culture, and generous benefits such as discounted travel and health cover, employees are empowered to thrive in their roles while delivering outstanding guest experiences. The modern facilities and supportive environment make Hilton Liverpool a fantastic place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Hilton or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Hilton's values and recent news. Show us that you’re not just another candidate; demonstrate your passion for delivering exceptional guest experiences and how you can contribute to our team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and how you've successfully managed teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Hilton family.
We think you need these skills to ace Front Office Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front Office Manager role. Highlight your supervisory experience and any relevant achievements in customer service to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your background aligns with our values at Hilton. Be genuine and let your personality come through!
Showcase Your Leadership Skills:As a Front Office Manager, you'll be leading a team. Make sure to mention any previous leadership roles or experiences where you've successfully managed a team. We want to see how you can inspire and develop others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Hilton's values and the specifics of the Front Office Manager role. Familiarise yourself with their loyalty programme and how it benefits guests. This shows that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Sales Acumen
Since the role involves maximising room occupancy and promoting hotel services, come ready to discuss your experience with upselling techniques. Think of specific instances where you’ve successfully increased sales or improved customer engagement.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the Front Office department. This not only shows your interest but also helps you gauge if the role is right for you.
