At a Glance
- Tasks: Handle incoming calls and support members with pension queries.
- Company: Join Capita Pension Solutions, a leading UK pension firm.
- Benefits: Enjoy a competitive salary, 23 days holiday, and great discounts.
- Other info: Permanent role in a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 25155 - 25155 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. The role involves handling incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. This is a permanent office-based position in central Liverpool, working 37.5 hours per week Monday to Friday, between 8am and 6pm, with no evenings or weekends. The salary is £25,155 per annum.
What You’ll Be Doing
- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
What We’re Looking For
- Previous customer service experience, either within a high-volume contact centre environment or in a face-to-face setting, with confidence in handling a high volume of interactions and working comfortably in a contact centre role.
- Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but NOT essential).
What’s in it for You
- Starting salary £25,155 per annum
- 23 days' holiday (rising to 27) with the opportunity to buy additional days
- Discounted insurance policies
- Company matched pension
- Life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Discounts on retail, socialising, health and wellbeing, travel and technology
- And much more.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Customer Service Representatives (Liverpool) - 10th August Start employer: Job Search Place Limited
Capita Pension Solutions is an excellent employer, offering a supportive and inclusive work culture in the heart of Liverpool. With a focus on employee development, comprehensive training, and a range of benefits including generous holiday allowances and discounts, we ensure our Customer Service Representatives thrive in their roles while enjoying a healthy work-life balance. Join us to be part of a leading pension firm that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives (Liverpool) - 10th August Start
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representatives (Liverpool) - 10th August Start
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
