At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join a vibrant team in the heart of Liverpool.
- Benefits: Competitive pay, holiday perks, and discounts on shopping and entertainment.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Make connections and champion safer gambling while having fun.
- Qualifications: Must be 18+, with a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Location: Advertising location, 81, Church Street, Liverpool, England, L1 1DG
Contract type: Part‑time
Hours: 16 per week
Salary: £12.75 per hour
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating the use of betting terminals to customers
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Qualifications
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Benefits
- Annual pay review and performance bonus scheme
- 28 days holiday annually (pro‑rata), plus an extra paid day off for your birthday
- Company pension plan with 4% contribution match
- Discounts on high‑street shops, cinemas, and holidays
- Comprehensive training and development opportunities, including internal promotion pathways
Working Patterns
The shop operates between 8am and 10pm, Monday to Sunday. Shift patterns are rota‑based and may include evenings and weekends.
Customer Service Representative in Liverpool employer: Job Search Place Limited
Join a vibrant team at our Liverpool location, where we prioritise exceptional customer service and foster a supportive work culture. With comprehensive training, annual pay reviews, and a performance bonus scheme, we are committed to your professional growth while offering generous benefits like 28 days of holiday and discounts on various high-street shops. Experience the joy of building relationships with customers in a dynamic environment that champions safer gambling and values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries during the interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and any relevant experiences that highlight your interpersonal skills.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Representative. Highlight your experience with customer queries and any previous roles where you've built relationships with customers. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to engage with customers is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your interpersonal skills and empathy, as these are crucial for building relationships with customers.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions related to customer service roles. Think about how you would respond to questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' Practising your answers will help you feel more confident during the interview.
✨Dress the Part
Even though the role is in a casual environment, it's important to dress smartly for your interview. Aim for a professional appearance that reflects your respect for the opportunity. A neat and tidy outfit can make a great first impression and show that you take the interview seriously.
