At a Glance
- Tasks: Lead the overnight hotel operation and ensure five-star service standards.
- Company: Join a luxury hotel brand with a focus on memorable guest experiences.
- Benefits: Enjoy competitive salary, discounts, free meals, and extra holiday for your birthday.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering exceptional hospitality and making guests feel special.
- Qualifications: Experience in luxury hotel operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Lead the overnight hotel operation in the absence of the Night Manager
- Uphold the MGallery "Memorable Moments" philosophy throughout the night
- Ensure consistency of five-star service standards across all overnight touchpoints
Operational Excellence
- Manage and complete the Night Audit with absolute accuracy when leading shifts
- Ensure all financial reporting is precise, compliant, and completed on time
- Deliver seamless departmental handovers to the morning management team
Guest Relations
- Act as the primary point of contact for overnight guests when leading shifts
- Manage late arrivals, early departures, and guest concerns with polished empathy
- Resolve issues calmly and professionally, reflecting luxury brand standards
Safety & Security
- Act as the designated overnight Fire Marshall and Health & Safety lead when required
- Conduct regular security patrols of the hotel and historic premises
- Ensure the safety, security, and well-being of guests, colleagues, and property
Team Leadership
- Provide direction, coaching, and support to colleagues during independent shifts
- Foster a culture of accountability, professionalism, excellence and care
Ideal Candidate
- Previous experience in a Front Office or Nights supervisory role within a luxury or five-star hotel
- Proven ability to manage overnight operations independently
- Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures
- Confident decision maker with a calm, reassuring leadership style
- Passionate about luxury hospitality and delivering personalized guest experiences
What We Offer
- When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings.
- The ALL Heartists program is the benefits programme dedicated to Accor Heartists.
- It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.
- The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme.
- To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation
Competitive salary
Assistant Night Manager in Liverpool employer: Job Search Place Limited
As an Assistant Night Manager at our prestigious hotel, you will thrive in a vibrant work culture that prioritises excellence and guest satisfaction. With access to the ALL Heartists programme, you can enjoy exclusive discounts, memorable experiences, and a supportive environment that fosters professional growth and development. Join us in delivering five-star service while benefiting from competitive compensation and a range of employee perks, all within a historic and luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with PMS systems like Opera Cloud, make sure to highlight that in conversations. Demonstrating your technical know-how can set you apart from other candidates.
✨Tip Number 3
Be ready for the unexpected! In interviews, you might face scenario-based questions about guest relations or safety protocols. Prepare some examples of how you've handled similar situations in the past to showcase your calm and professional approach.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in our Heartists.
We think you need these skills to ace Assistant Night Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through. We want to see how you connect with the MGallery 'Memorable Moments' philosophy and how you plan to deliver those five-star service standards.
Be Specific About Your Experience:Make sure to highlight your previous roles in Front Office or Nights supervisory positions. We’re looking for concrete examples of how you've managed overnight operations and handled guest relations, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills like your proficiency in PMS systems and Night Audit procedures, as these are key to what we’re looking for at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the amazing benefits we offer as part of the Accor and RBH group!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Night Operations
Make sure you brush up on your knowledge of overnight hotel operations. Be ready to discuss how you would uphold the MGallery 'Memorable Moments' philosophy and ensure five-star service standards during your shift.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a previous role. Highlight your ability to provide direction and support, especially in high-pressure situations, as this will be key for managing the Night Auditors and Housekeeping Team.
✨Demonstrate Financial Acumen
Familiarise yourself with Night Audit procedures and financial reporting. Be prepared to explain how you ensure accuracy and compliance in financial matters, as this is crucial for the role.
✨Emphasise Guest Relations Expertise
Think of scenarios where you've managed guest concerns with empathy and professionalism. Share specific examples that reflect your commitment to luxury hospitality and how you handle late arrivals or early departures.
