At a Glance
- Tasks: Lead the night front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Andaz London Liverpool Street, a five-star lifestyle hotel.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Flexible overnight hours and commitment to outstanding service are essential.
- Why this job: Be part of a dynamic team in a trendy London neighbourhood with growth opportunities.
- Qualifications: Experience in front office or guest service roles, strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most trendy neighbourhoods. The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities- Responsible for the preparation and disposition of all Night Audit work.
- Responsible for all Front Office functions during the overnight shift.
- The role includes supervising and training Hosts and Door Hosts.
- Perform all tasks of the Front Office as needed to facilitate service.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure that the department is appropriately staffed according to activity levels.
- Ensures that all Front Office staff are aware of all new promotions and changes.
- Ensure that check in / check out standards are adhered to.
We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations. Strong communication skills, attention to detail, and a customer-focused approach are essential. A high level of professionalism, attention to detail, and the ability to handle guest concerns calmly and efficiently are essential. Familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.
Benefits you will enjoy- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Apply today for this Assistant Manager Front Office Nights role and start your journey with Hyatt Hotels!
Assistant Manager Front Office (Nights) in Liverpool employer: Job Search Place Limited
Andaz London Liverpool Street is an exceptional employer, offering a vibrant work culture in the heart of East London, where authenticity and personal style are celebrated. Employees enjoy a range of benefits including complimentary hotel stays, free meals, and continuous development opportunities, all within a dynamic environment that fosters growth and memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Front Office (Nights) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Andaz or similar hotels. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Andaz's culture and values. Show us how your personal style aligns with their commitment to delivering memorable guest experiences. Authenticity is key!
✨Tip Number 3
Practice common interview questions related to front office operations and guest service. We want to see how you handle tricky situations, so think of examples from your past roles that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Andaz team right from the start!
We think you need these skills to ace Assistant Manager Front Office (Nights) in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see your unique style and how you can bring that personal touch to our team at Andaz.
Tailor Your Experience:Make sure to highlight your relevant experience in front office or guest service roles. We’re looking for candidates who understand the ins and outs of hospitality, so connect your past roles to what we do here.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure you’ve followed all instructions. A polished application shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Andaz.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Understand the key responsibilities of the role, especially around night audits and guest services. Being able to discuss specific scenarios or challenges you've faced in previous roles will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share examples of how you've handled guest concerns in the past. Highlight your communication skills and your ability to remain calm under pressure. This will demonstrate your customer-focused approach, which is essential for the position.
✨Familiarise Yourself with Hotel Management Systems
If you have experience with hotel management systems, make sure to mention it during the interview. If not, do a bit of research on common systems used in the industry. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
✨Embrace Your Authentic Self
Andaz values authenticity, so don’t be afraid to let your personality shine through. Be genuine in your responses and express your passion for hospitality. This will help you connect with the interviewers and show that you align with the hotel's culture.
