At a Glance
- Tasks: Engage with customers, handle enquiries, and assist with bookings across our centres.
- Company: Join the vibrant team at Airtastic in Lisburn!
- Benefits: Earn £13 per hour with flexible full-time or part-time hours.
- Other info: Full training provided; great opportunity for personal growth!
- Why this job: Be the friendly face of customer service and make a difference every day.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 13 - 13 £ per hour.
Department: Sales and Customer Relations.
Reports To: Sales and Customer Relations Manager
Role Type: Office Based, located in Airtastic Lisburn, Full time or part time - Monday to Sunday - regular office hours.
Salary: £13 per hour
The Person
An exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI. The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and email enquiries and assisting with bookings across all of our centres.
The Role - Main Responsibilities
- To professionally handle all customer enquiries by telephone, online booking, social media platforms and email.
- To confidently handle any customer feedback in a calm and professional manner.
- Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.
- To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.
- To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.
- To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.
- To organise group bookings within the centres. This can be either school and youth groups, or corporate team building packages.
- To handle sales calls, both inbound and outbound.
- To keep good and accurate records of all bookings and customer interactions.
Experience / Skills / Attributes
Full training will be given for the role but successful candidates will have:
- Strong interpersonal and communication skills, with the ability to build rapport with people.
- Excellent grasp of the English language in both spoken and written communication.
- Excellent organizational skills and attention to detail.
- An approachable and enthusiastic manner and a 'can do' attitude.
- Ability to work independently and as part of a team.
- Good knowledge of Microsoft Office Suite - Word, Excel or equivalent platforms.
Customer Service Rep - Lisburn employer: Job Search Place Limited
Airtastic is an exceptional employer that prioritises a supportive and dynamic work culture, making it an ideal place for Customer Service Representatives in Lisburn. With comprehensive training, flexible working hours, and opportunities for personal growth, employees are encouraged to thrive while engaging with customers in a fun and vibrant environment. Join us to be part of a team that values your contributions and fosters a sense of community across our centres in Northern Ireland and ROI.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep - Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Rep - Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
