At a Glance
- Tasks: Engage with library customers and facilitate their use of services and events.
- Company: Join a community-focused library in Hackney, making a difference every day.
- Benefits: Flexible hours, opportunity to develop skills, and a vibrant work environment.
- Other info: Perfect for students looking for part-time work with flexible hours.
- Why this job: Be the friendly face of the library and inspire others to explore reading and learning.
- Qualifications: Proficient in Microsoft packages and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
iPeople SC Solutions is currently recruiting for Library Officers to work for our client based in Hackney and surrounding areas. The successful post holder will act as the first point of contact for library customers and facilitate their effective use of the library service.
The postholder will have trained skills in using the databases and ICT systems to ensure accuracy of customer and service management information, provide information to customers and have knowledge of how to refer to other relevant services.
Duties and Responsibilities
- Maintaining cash records
- Answering enquiries
- Opening and closing the libraries and carrying out routine library duties such as shelving and tidying up.
- Engage residents with the Universal Library outcomes of the library service including developing and delivering events and activities to encourage increased participation.
- To supervise the operation of the library on a daily basis and to take charge when required and provide a high level of customer satisfaction for the library service.
- To champion the use of self-service technology and to encourage customers to use this facility wherever possible.
- To ensure the library environment is welcoming, vibrant and a safe place to visit.
- To provide ICT support, coaching and guidance to customers in basic computer usage and use of common Microsoft packages.
- To take responsibility for promoting services available in the library including planning, arranging and delivering events, activities, storytimes, reading groups, class visits and promotions.
Requirements
- Available to work evenings and weekends as required.
- Enhanced DBS Check.
- Proficient in Microsoft packages.
Working hours: 09.00-17.00.
If you are interested in this position, please apply with your CV.
Library Officer - Hackney - Job - IPSC Recruitment LTD employer: Job Search Place Limited
iPeople SC Solutions is an exceptional employer, offering Library Officers the chance to make a meaningful impact in the Hackney community. With a strong focus on employee development and a vibrant work culture, staff are encouraged to engage with residents through innovative events and activities, fostering a welcoming library environment. The company values work-life balance, providing flexible hours and opportunities for professional growth, making it an ideal place for those passionate about public service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Library Officer - Hackney - Job - IPSC Recruitment LTD
✨Tip Number 1
Get to know the library scene in Hackney! Familiarise yourself with local events and services. This will help you connect with potential employers and show your genuine interest in the community.
✨Tip Number 2
Practice your customer service skills! As a Library Officer, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Attend local library events or workshops to meet people in the field. Don’t forget to mention that you’re on the lookout for opportunities – you never know who might have a lead!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs like the Library Officer position. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Library Officer - Hackney - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience and skills that are relevant to the Library Officer role. We want to see how your background aligns with the duties mentioned in the job description, so don’t hold back!
Showcase Your Customer Service Skills:As a Library Officer, you'll be the first point of contact for customers. We recommend you emphasise any previous experience in customer service or community engagement in your application to show us you're a people person.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to convey.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Library Services
Familiarise yourself with the library services offered in Hackney. Understand the Universal Library outcomes and think about how you can engage residents through events and activities. This will show your enthusiasm and readiness to contribute.
✨Demonstrate ICT Proficiency
Since the role requires providing ICT support, be prepared to discuss your experience with Microsoft packages and any relevant databases. You might even want to brush up on basic troubleshooting skills to impress during the interview.
✨Customer Service is Key
As a Library Officer, you'll be the first point of contact for customers. Think of examples from your past experiences where you've provided excellent customer service. Be ready to share how you handled difficult situations or went above and beyond for a customer.
✨Show Your Passion for Community Engagement
The role involves promoting library services and encouraging participation. Prepare to talk about any previous experience you have in community engagement or event planning. Highlight your ideas for events that could attract more visitors to the library.
