At a Glance
- Tasks: Provide excellent customer service and lead engaging library events for all ages.
- Company: Worcestershire Libraries, a welcoming and inclusive community hub.
- Benefits: 26 days holiday, great pension scheme, and opportunities for professional development.
- Other info: Inclusive workplace with a commitment to supporting diverse needs.
- Why this job: Join a dynamic team and make a difference in your community through creativity and support.
- Qualifications: Enthusiastic, flexible, and strong communication skills are essential.
The predicted salary is between 14866 - 15965 £ per year.
Worcestershire Libraries are recruiting a Library Customer Advisor to work primarily in Kidderminster on a 21.5 hour per week schedule, with occasional travel to Bewdley, Stourport and Tenbury Wells Libraries. The role is diverse, exciting and offers a variety of customer interactions.
Typical duties include:
- Providing digital one to one support
- Leading events and activities such as song or storytelling sessions for children
- Online activity groups for adults
The role is fast paced and customer focused, with a continual learning environment.
Key Responsibilities:
- Deliver excellent customer service and support digital and face to face inquiries.
- Plan and run engaging library events and activities for all age groups.
- Travel to partner libraries as required to support services.
- Maintain accurate records and reports on customer interactions.
Required Qualifications and Personal Attributes:
- Enthusiastic, energetic and flexible with a strong desire to find answers to customer questions.
- Background in retail, community work, education, early years or library services is desirable but not essential.
- Excellent communication skills and the ability to thrive in a fast paced, customer focused environment.
- Willingness to work a flexible schedule, including Monday, Thursday 9-5, Friday 9-1 and every other Saturday 10-3.
Working Hours: Monday & Thursday 9-5, Friday 9-1, and every other Saturday 10-3.
Inclusivity: We are inclusive - this is important to us and we are proud to be a Disability Confident Employer. If you have a disability and require reasonable adjustments, please let us know.
Benefits:
- Great Holiday Entitlement: 26 days paid holiday (pro rata for part time staff) that increases to 31 days after 5 years. Existing holiday entitlements are matched up to 31 days if you join without a break.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) - a valuable part of the pay and reward package for local government employees.
- Professional Learning & Development: Active encouragement of learning and development for staff wishing to progress or explore other organisational areas.
Library Customer Advisor employer: Job Search Place Limited
Worcestershire Libraries is an excellent employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As a Library Customer Advisor in Kidderminster, you will enjoy a supportive environment with opportunities for continuous learning, a generous holiday entitlement, and a robust pension scheme, all while engaging with the community through diverse events and activities.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor
✨Tip Number 1
Get to know the library scene in Kidderminster! Familiarise yourself with the local community and the types of events that resonate with them. This will help you connect better during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Library Customer Advisor, like helping someone with digital inquiries or planning an engaging storytelling session. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insider tips on what it’s really like working there and what the hiring managers are looking for. Plus, it shows your commitment to being part of the library community!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Library Customer Advisor
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for customer service shine through in your application. Make sure to highlight any relevant experiences that showcase your energy and enthusiasm for helping others.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate how your skills and experiences align with what we're looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Library
Familiarise yourself with the services and events offered at Worcestershire Libraries. Being able to discuss specific programmes or activities during your interview will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Whether it's from retail, community work, or any other field, demonstrating your ability to handle inquiries and support customers will be key to impressing the interview panel.
✨Be Ready for Role-Play Scenarios
Since the role involves engaging with a diverse range of customers, be prepared for potential role-play scenarios during the interview. Practising how you would handle different customer interactions can help you feel more confident and showcase your communication skills.
✨Emphasise Your Flexibility
Highlight your willingness to work flexible hours and travel to partner libraries. This is crucial for the role, so sharing your availability and any previous experiences that demonstrate your adaptability will make you stand out as a candidate.
