At a Glance
- Tasks: Engage with customers to provide seamless support and enhance their shopping experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
To have the ability to engage with customers creating a one-stop support service that assists and guides customers through a seamless shopping experience, managing their expectations and providing the highest level of service throughout.
Key Responsibilities
- Telephone Support/Communications: All calls answered within 3 rings.
- Email Support/Communications: Responding to emails within 24 hours (own schools); responding to customer emails for schools you are not responsible for if you can or forwarding to relevant branch for resolution; updating customer on due dates of items.
- Live Chat Support/Communications: Providing customers with the information available to you in the most positive accurate light; ability to attend to multiple 'chats' at one time.
- General Customer Support: Liaising with courier services to track orders and provide support where necessary; liaising with merchandising and account management teams to gather additional information not available directly on the system; handling of customer payments where necessary, including payments for bespoke orders and refunds; assisting with returns and exchanges where required; resolution of customer issues directly with limited requirement for escalation to management.
- Additional/Adhoc responsibilities: Attending and providing support at selling events; assisting with the training of both permanent and temporary employees; collecting customer feedback and relaying to relevant stakeholders; ad-hoc tasks from management that is deemed a suitable request.
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite.
- Proven experience working in a telephony-based customer service/contact centre role.
- Excellent telephone manner paired with knowledge of customer service principles and practices.
- Exceptional typing skills and attention to detail, paired with knowledge of I.T & Microsoft packages.
- Ability to work collectively and independently to resolve customer queries.
- Conflict resolution skills.
- Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected.
- Resilient, flexible and able to work in a fast paced and demanding environment.
CUSTOMER SERVICE ASSISTANT in Letchworth employer: Job Search Place Limited
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, offering comprehensive training and opportunities for advancement while ensuring a seamless shopping experience for our customers. Located in a vibrant area, we provide a unique chance to engage with a diverse clientele, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT in Letchworth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or through live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team. This shows you're engaged and ready to contribute to creating that seamless shopping experience for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT in Letchworth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've engaged with customers and resolved their issues, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing how you connect your experiences to the responsibilities listed for the Customer Service Assistant role.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your contact details are easy to find too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a Customer Service Assistant. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice your telephone manner and email etiquette. You might want to rehearse common customer service scenarios or questions that could come up during the interview. Being articulate and confident will leave a great impression.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to manage multiple queries at once or liaised with other teams to find solutions. Highlighting these experiences will demonstrate your capability to handle the fast-paced environment they mentioned.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
