At a Glance
- Tasks: Engage with residents and housing associations about refurbishment projects.
- Company: Connollys, a family-oriented construction refurbishment leader.
- Benefits: Attractive rewards package, including pension and generous holidays.
- Other info: Join a supportive team with opportunities for training and development.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication, problem-solving, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for Resident Liaison Officers / Tenant Liaison Officers with a social housing background to join our team at Connollys. The role involves liaising with residents and housing associations regarding refurbishment works across North Yorkshire, including Bradford, Halifax, Leeds, and Huddersfield.
Connolly is a leading construction refurbishment company, guided by family values. We provide housing services to local authorities and housing associations throughout the Northwest, North Wales, and West Yorkshire, specialising in kitchen and bathroom refurbishments.
Responsibilities
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Qualifications
- Excellent communication and problem solving skills with strong interpersonal abilities
- Confident, polite, and courteous in all communications and relationship building with residents, clients, and site operatives
- Ability to work independently and as part of a team
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Full clean driving licence
Benefits
We offer an attractive rewards package that includes a comprehensive pension, generous holiday entitlement, and additional benefits such as training and development.
Equal Opportunities
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief, or sexual orientation.
Resident Liaison Officer in Leeds employer: Job Search Place Limited
At Connollys, we pride ourselves on being an excellent employer, offering a supportive work culture that values family principles and community engagement. Our Resident Liaison Officers enjoy a comprehensive benefits package, including a robust pension scheme and generous holiday entitlement, alongside ample opportunities for professional development in the thriving regions of North Yorkshire. Join us to make a meaningful impact in social housing while working in a collaborative environment that prioritises employee satisfaction and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events related to housing and refurbishment. This is a great way to meet potential employers and show off your passion for the role. Plus, it’s a fab chance to learn more about the needs of residents!
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Practice answering common questions about liaising with residents and handling complaints. We want you to shine when it comes to showcasing your interpersonal abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Show Your Communication Skills:As a Resident Liaison Officer, communication is key! Make sure your application highlights your ability to engage with residents and housing associations. Use clear and concise language to demonstrate your interpersonal skills.
Tailor Your Experience:We want to see how your background fits the role. Be specific about your experience in social housing and any relevant projects you've worked on. This helps us understand how you can contribute to our team at Connollys.
Highlight Problem-Solving Abilities:In this role, you'll need to tackle issues head-on. Share examples of how you've resolved complaints or improved customer satisfaction in the past. This shows us you're proactive and ready to handle challenges.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with social housing, refurbishment processes, and the specific areas you'll be working in, like Bradford and Leeds. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since this role is all about liaising with residents and housing associations, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in resolving complaints or building relationships. This will demonstrate your interpersonal abilities effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Resident Liaison Officer and how you would handle them. For instance, how would you deal with a dissatisfied resident? Having these scenarios prepared will showcase your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the company. Plus, it’ll boost your confidence when meeting the interviewers!
