At a Glance
- Tasks: Be the friendly voice guiding customers through their moving journey.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Strong customer service skills; industry experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Administrator to join their busy team based in Leeds. The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial however, this is not essential.
The Successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.
Responsibilities- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Be available and own responsibility for your customers' experience throughout their moving journey.
- Provide accurate information about products and services addressing customers' needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI's ensuring targets are met.
- Ability to problem-solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies, and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post-move satisfaction.
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills - Office, Word, Excel.
Move Experience Coordinator in Leeds employer: Job Search Place Limited
Join an award-winning Removals & Storage Firm in Leeds, where your role as a Move Experience Coordinator will be pivotal in delivering exceptional customer service. With a strong focus on employee growth and a collaborative work culture, you'll have the opportunity to develop your skills while contributing to a company that values innovation and customer satisfaction. Enjoy a supportive environment that encourages professional development and rewards your dedication to providing outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Move Experience Coordinator in Leeds
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play different scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait around. Reach out to current employees on LinkedIn, ask about their experiences, and express your interest in the role. It shows initiative and can make you stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat and reinforce your enthusiasm for the position.
We think you need these skills to ace Move Experience Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Move Experience Coordinator role. Mention how your skills align with the responsibilities listed in the job description – we love seeing that effort!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the removals and storage industry, as well as the specific company you're applying to. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you resolved issues or went above and beyond for a customer. Be ready to discuss how you can apply these skills to enhance the customer experience during their moving journey.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve problem-solving, as this is crucial for the role. Prepare to discuss how you would handle difficult customer situations or unexpected challenges. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you work with others. Share examples of how you've contributed to team success in previous jobs. Highlight your ability to communicate effectively and adapt to changes, as this will resonate well with the interviewers.
