At a Glance
- Tasks: Monitor and manage airline operations, ensuring smooth travel experiences for customers.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy discounts on holidays, profit sharing, and a contributory pension scheme.
- Other info: Fixed-term role with exciting opportunities in a fast-paced environment.
- Why this job: Be part of a dynamic team that directly impacts travel for millions.
- Qualifications: Strong decision-making, teamwork, and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Control Centre (OCC) is one of the busiest areas to work within the company. It's open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be!
We are looking to hire a Customer Operations Co-ordinator to join our Customer Operations Team. Reporting to the Airline Customer Operations Duty Manager, the Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with EU regulations and standards and will strive to effectively manage airline disruption. This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour). Please note this position is Fixed term for 18 months.
Benefits:
- Colleague discounts on Jet2holidays and flights
- Generous discretionary Profit Share Scheme
- Contributory pension scheme
At Jet2holidays, we're working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.
What you'll be doing:
- You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems.
- Be responsible for communicating and managing disruption across the network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken.
- You will also be responsible for the accurate reporting and logging of all incidents actions.
What you'll have:
- Experience within an Airline or a Tour Operator is desirable but not essential.
- The successful candidate will be able to demonstrate effective decision making skills and the ability to manage multiple workstreams.
- Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline.
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- Proven prioritisation and problem solving skills as well as being process and detail orientated are also required in the role.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Jet2.com Customer Operations Co-ordinator in Leeds employer: Job Search Place Limited
At Jet2.com, we pride ourselves on being an exceptional employer, offering a dynamic work environment within our Operations Control Centre that operates 24/7. Our commitment to employee growth is evident through generous benefits such as colleague discounts, a profit share scheme, and a contributory pension plan, all while fostering a culture of teamwork and customer-first ethos. Join us in a role where every day brings new challenges and opportunities to make a real impact on our customers' travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Jet2.com Customer Operations Co-ordinator in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Jet2.com Customer Operations Co-ordinator in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
