At a Glance
- Tasks: Lead and inspire teams to deliver exceptional service and operational excellence.
- Company: Join a global food travel expert at Leeds Bradford Airport.
- Benefits: Competitive salary, meal discounts, wellbeing support, and career development opportunities.
- Other info: Be part of a diverse team with strong support networks.
- Why this job: Make a real impact in a dynamic environment while enjoying great perks.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 35000 - 38000 £ per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you'll be rewarded with a competitive salary between £35,000 - £38,000 (depending on the experience) p.a. and enjoy:
- Discounted meal on shift
- Colleague discount - up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to lead our teams at Starbucks & Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
Responsibilities
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the units are in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
General Manager - Starbucks in Leeds employer: Job Search Place Limited
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture at Leeds Bradford Airport where passion for food and travel thrives. As a General Manager, you will benefit from competitive salaries, extensive employee support programmes, and opportunities for personal and professional growth, all while leading a dynamic team dedicated to delivering exceptional customer experiences. Join us to make a meaningful impact every day in a supportive environment that values diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Starbucks in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starbucks, especially those in management roles. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Prepare for situational questions! As a General Manager, you'll need to demonstrate your leadership skills. Think of examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Tip Number 3
Show your passion for food and travel! Make sure to express your enthusiasm for the industry during interviews. Share your favourite food experiences or travel stories that relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Starbucks and ready to embark on this exciting journey with us.
We think you need these skills to ace General Manager - Starbucks in Leeds
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how your enthusiasm aligns with our mission at Starbucks, especially in a bustling environment like Leeds Bradford Airport.
Tailor Your CV:Make sure your CV highlights relevant experience that showcases your leadership skills and operational excellence. We’re looking for someone who can inspire teams and drive sales, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the General Manager role. Share specific examples of how you've led teams and improved customer service in the past – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Starbucks' values and offerings. Familiarise yourself with their menu, recent promotions, and any unique aspects of the Leeds Bradford Airport location. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you’ve gone above and beyond to ensure customer satisfaction in previous positions. Share specific stories that highlight your ability to create memorable experiences for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
