At a Glance
- Tasks: Coordinate customer service and operational support for multiple brands in a dynamic environment.
- Company: Join Fullerton Group, a people-focused service business in security and operational support.
- Benefits: Enjoy a competitive salary, company pension, free parking, and career development opportunities.
- Other info: Flexible shift patterns and a supportive team culture await you.
- Why this job: Be part of a fast-paced team where your contributions make a real impact.
- Qualifications: Experience in customer service or operations, strong communication, and organisational skills required.
The predicted salary is between 28450 - 28450 £ per year.
We are looking for a highly organised, proactive, and people-focused individual to join the Fullerton Group Client Support Centre (CSC) in Leeds. Operating as part of a 24/7 central support function, this role plays a key part in supporting operational delivery across multiple brands within the group, including Professional Security and Bridgegate Security. You will act as a central coordination point between clients, frontline teams, and operational management - helping to ensure services run smoothly, incidents and queries are managed effectively, and operational standards are maintained across the business. This is a fast-paced and varied role suited to somebody who thrives under pressure, communicates confidently, and enjoys problem-solving within a dynamic operational environment. As part of a 24/7 operation, flexibility to work both day and night shifts, including weekends, is essential.
Key Responsibilities
- Act as a first point of contact for clients, frontline teams, and operational management
- Monitor and manage incidents, operational requests, and service updates through internal systems
- Coordinate reactive and planned operational activity to support service delivery and KPI performance
- Coordinate the provision, allocation, tracking, and monitoring of operational equipment, including radios and body‑worn cameras
- Support the coordination of deployments, scheduling, and rota updates to ensure operational coverage requirements are met
- Monitor shared inboxes and ensure queries are responded to professionally and within agreed timeframes
- Liaise with Regional Managers and operational teams to maintain service standards across multiple client sites
- Escalate incidents, complaints, welfare concerns, and operational issues appropriately
- Support frontline staff welfare, communication, and shift coordination
- Assist with payroll and billing administration in collaboration with finance teams
- Maintain accurate operational records, reports, and documentation
- Contribute to the effective day‑to‑day running of the Client Support Centre (CSC)
Skills & Experience
- We are looking for somebody who is professional, adaptable, and confident working within a busy operational environment.
- Previous experience within a customer service, coordination, operations, or helpdesk environment
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to remain calm and professional under pressure
- Strong attention to detail and problem‑solving ability
- Confident using internal systems, emails, and Microsoft Office applications
- Ability to build positive working relationships with clients, frontline staff, and internal stakeholders
- A proactive and team‑focused attitude
- Previous experience within the security, facilities management, hospitality, logistics, or operational services sectors
- CCTV licence
- SIA licence or operational security experience
Requirements
- Ability to work a 4 on / 4 off shift pattern (days and nights)
- Minimum 2 years' experience within a customer service, operations, or coordination role preferred
Benefits
- Company pension
- Free on‑site parking
- Company events
- Career development and training opportunities
- Supportive team environment within a growing organisation
About Us
Fullerton Group is a growing group of people‑focused service businesses operating across the security, risk management, training, and operational support sectors. Through our operational brands, including Professional Security and Bridgegate Security, we support clients across hospitality, leisure, events, retail, corporate, and public‑facing environments throughout the UK. Our approach combines operational expertise, strong frontline teams, and central support functions to deliver safe, professional, and customer‑focused services at scale. As a group, we are committed to investing in our people, supporting career development, and creating an environment where individuals can grow and make a genuine impact.
Our Values
- Exceptional People: Our success begins with our people. We attract, develop, and empower talented individuals who deliver excellence through professionalism, dedication, and teamwork. We put clients, colleagues, and communities at the heart of everything we do. Collaboration, trust, and accountability shape the way we work and build long‑term relationships.
- Strength in Community: We create an environment where people feel valued, supported, and connected. By working together across our teams and brands, we achieve more collectively.
- Progress with Purpose: We embrace growth and continuous improvement with intent. Guided by experience and grounded in our legacy, we evolve to meet the changing needs of the sectors we support.
Apply Now
Join a growing organisation where you can play a key role within a fast‑paced operational environment while developing your career as part of the Fullerton Group.
Customer Service & Operational Support Coordinator Leeds employer: Job Search Place Limited
Fullerton Group is an exceptional employer located in Leeds, offering a dynamic and supportive work environment for those in the Customer Service & Operational Support Coordinator role. With a strong focus on employee development, competitive benefits such as a company pension and free on-site parking, and a commitment to fostering teamwork and collaboration, you will thrive in a culture that values your contributions and encourages growth within a fast-paced operational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operational Support Coordinator Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what they’re looking for in a Customer Service & Operational Support Coordinator and think of examples from your experience that showcase your skills. We want to see how you can fit into our team!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and teams, being able to express yourself clearly is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Fullerton Group family.
We think you need these skills to ace Customer Service & Operational Support Coordinator Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Operational Support Coordinator role. Highlight your relevant experience in customer service and operations, and show us how you can thrive in a fast-paced environment.
Show Off Your Communication Skills:Since this role involves liaising with clients and teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and professional language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks efficiently. In your application, give examples of how you've successfully managed your workload in previous roles, especially under pressure.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and operational support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves managing incidents and queries, be prepared to discuss specific examples of how you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to stay calm under pressure.
✨Demonstrate Your Communication Skills
As a central coordination point, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes, showing that you’re proactive and engaged.
✨Emphasise Flexibility and Teamwork
This position requires flexibility with shifts and a team-focused attitude. Be ready to discuss your previous experiences working in dynamic environments and how you’ve collaborated with others to achieve common goals. Highlighting your adaptability will show that you’re a great fit for their fast-paced culture.
