At a Glance
- Tasks: Resolve customer disputes and manage Subject Access Requests with a focus on excellent outcomes.
- Company: Join Equifax, a global leader in data and analytics with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible benefits, and 26 days holiday plus your birthday off.
- Other info: Be part of an inclusive team that values personal development and career growth.
- Why this job: Make a real difference by helping others navigate their financial journeys.
- Qualifications: Experience in regulatory roles and strong communication skills are essential.
The predicted salary is between 24000 - 24000 £ per year.
Location: GBR - Leeds (West Yorkshire) and GBR - Nottingham (Nottinghamshire).
Employment type: Full time.
Fulfilling regulatory Data Subject Access requests and/or Erasures and/or Complaints. Demonstrating ownership and accountability for delivering excellent consumer outcomes with a focus on first time resolution and pursuing root cause. Handle enquiries and concerns relating to SARS and complaints raised by clients and consumers.
What you will do
- Coordinate and respond to Subject Access requests (SARs) within timescales.
- Deal with all enquiries and concerns relating to SARS raised.
- Liaise with teams/departments to process SAR requests.
- Prepare appropriate and well written correspondence.
- Re-prioritise with fluctuating volumes and remain resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
- Communicate, advise and guide on SAR matters with senior management and clinical staff.
- Liaise with external organisations as required.
- Demonstrate excellent interpersonal communication and diplomacy skills; frequent communication with a wide range of staff and external contacts, both verbal and written.
Experience and qualifications
- Experience in a regulatory role in complaints and Data Subject Access Requests (GDPR).
- Knowledge of GDPR regulations.
- Strong time management and prioritisation skills.
- Strong attention to detail and accuracy.
- A positive and enthusiastic attitude with a genuine desire to help others.
- Excellent communication and interpersonal skills.
What could set you apart
- Any previous experience in a regulatory role within financial services.
- Basic understanding of financial services concepts.
- Understanding of GDPR regulations.
Salary and benefits
Salary: £24,000 + benefits. The perks of being an Equifax employee include a contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. Flexible benefits include cycle-to-work, discounted travel options, gym membership, dining and leisure discounts, financial and savings plans, mobile discounts, and more. The company supports personal development through learning options and an inclusive, diverse work environment.
About Equifax
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we help employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We focus on nurturing our people for career advancement and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. We are looking for talented team players to join us and help people live their financial best.
Customer Service Dispute Resolution Representative in Leeds employer: Job Search Place Limited
Equifax is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive benefits such as a contributory pension, enhanced maternity pay, and flexible perks, employees in Leeds and Nottingham can thrive both personally and professionally while making a meaningful impact in the field of data and analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Dispute Resolution Representative in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your excellent communication skills and how you handle challenging situations.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to research the company and its values. Show them how your experience aligns with their mission, especially in customer service and dispute resolution.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Equifax.
We think you need these skills to ace Customer Service Dispute Resolution Representative in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Dispute Resolution Representative role. Highlight your experience with GDPR and regulatory roles, as well as your excellent communication skills. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:When writing your application, emphasise your strong time management and attention to detail. Mention any previous experience handling complaints or SARs, as this will set you apart. Remember, we love candidates who can demonstrate ownership and accountability!
Be Clear and Concise:In your written correspondence, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-written applications that reflect your ability to communicate effectively, especially in sensitive situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Equifax!
How to prepare for a job interview at Job Search Place Limited
✨Know Your GDPR Inside Out
Make sure you brush up on your knowledge of GDPR regulations before the interview. Being able to discuss how these regulations apply to Subject Access Requests (SARs) will show that you’re not just familiar with the basics, but that you can handle the complexities involved in a regulatory role.
✨Demonstrate Your Communication Skills
Since this role requires excellent oral and written communication skills, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to explain complex information clearly or resolve conflicts through effective dialogue.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve successfully resolved disputes or complaints. Highlight your approach to identifying root causes and how you ensured a first-time resolution. This will demonstrate your ownership and accountability in delivering excellent consumer outcomes.
✨Stay Resilient and Adaptable
Prepare to talk about how you manage fluctuating workloads and remain calm in sensitive situations. Share examples of how you’ve handled challenging scenarios, especially those involving conflict or bereavement, to showcase your resilience and adaptability.
