At a Glance
- Tasks: Support our clinical team and deliver high-quality care to patients in a busy GP surgery.
- Company: Join a modern, friendly practice with a collaborative culture in East Leeds.
- Benefits: Full training provided, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your skills in healthcare administration.
- Qualifications: GCSE educated with good communication skills; experience in a GP practice preferred.
The predicted salary is between 24000 - 28000 £ per year.
Medical Care Navigator/Administrator required for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills and must have experience of working in a GP Surgery. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
Main duties of the job:
- Open up / lock up when needed
- Scanning / Filing / SARs
About us: We are a modern, friendly practice, East Park Medical Centre (LS9) and Halton Medical Practice (LS15) have around 11000 patients across the two sites, with 10 GP/ANPs offering a mix of routine and urgent on-the-day appointments. Our nursing team consists of Nurses, HCAs and a dedicated Mental Health Nurse. The Care Navigation Team supports our patients with Care Navigators, Prescribers, Care Coordinators and a Safeguarding Lead. We have one GP Partner, a Director of Clinical Quality, a Director of Nursing and a HR, Target & Finance Lead and a Communication, Health & Safety Lead all overseeing day-to-day operations. We are part of the Burmantofts, Harehills and Richmond Hill Primary Care Network (PCN) and work collaboratively to deliver key services across East Leeds.
Job responsibilities:
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- We are a SystmOne practice, so experience using SystmOne would be preferred, but training can be provided
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Answering and care navigating high volume calls
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
- Scanning documents in accordance with Practice guidelines
- Action tasks within a timely manner
- Complete all annual Mandatory training as appropriate
Qualifications:
- GCSE educated
- Good timekeeping and punctuality
- Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable
- Computer literate in all Office 365 (Teams / Excel / Word etc)
- Good Listening skills and attention to detail and accuracy
- Professional verbal and written communication skills are essential
- Excellent command of spoken and written English
- Able to demonstrate flexibility and adaptability in a changing environment
- Able to work constructively with internal and external parties to resolve issues
- Ability to work under pressure while maintaining a positive professional attitude
- Ability to work as part of the team
- Able to multi-task and prioritise
- Experience working in a GP Practice preferred
- Experience of using SystmOne preferred
- Understanding of additional languages advantageous
- Knowledge of medical terminology
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator (Reception & Admin) in Leeds employer: Job Search Place Limited
At East Park Medical Centre and Halton Medical Practice, we pride ourselves on being a modern and friendly practice that values its team members. Our supportive work culture fosters collaboration and professional growth, offering comprehensive training for the Care Navigator role to ensure you thrive in delivering high-quality care to our diverse patient base. With a commitment to employee well-being and a focus on community health, we provide a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator (Reception & Admin) in Leeds
✨Tip Number 1
Get to know the practice! Research East Park Medical Centre and Halton Medical Practice. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions related to care navigation and administration. Think about how your past experiences align with the role's requirements, especially around communication and teamwork.
✨Tip Number 3
Show off your soft skills! In a role like this, empathy and communication are key. Be ready to share examples of how you've handled challenging situations or provided excellent patient care in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly practice. Don’t miss out on this opportunity!
We think you need these skills to ace Care Navigator (Reception & Admin) in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our friendly team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in a GP surgery or similar roles. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your skills and fit for the role quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen to join our team at East Park Medical Centre!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role and the practice. Familiarise yourself with the core responsibilities listed in the job description, especially around patient care and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about how you handled difficult situations or resolved conflicts, as these stories will highlight your ability to navigate conversations with empathy and professionalism.
✨Demonstrate Team Spirit
This role requires working closely with a clinical team, so be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team effort or supported colleagues, emphasising your enthusiasm for being part of a cohesive unit that delivers high-quality care.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your judgement and problem-solving skills. For example, think about how you would handle a patient needing urgent care without an appointment. Practising these scenarios can help you articulate your thought process clearly during the interview, showcasing your ability to remain calm and efficient under pressure.
