Electronic Gaming Supervisor in Lancaster

Responsibilities

• Lead and develop a high performing team, ensuring brand standards are met while delivering exceptional customer service.
• Grow revenue, manage KPIs, and optimise the performance of electronic gaming machines.
• Work closely with the Management team and central electronic support team to ensure slots and e-table games are fully optimised for success in your club.

Qualifications

• Casino or Gaming Experience: Proven background in casinos, particularly with slot machines or electronic gaming tables, is highly desirable.
• Leadership Skills: Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment. Supervisors are expected to motivate staff and maintain high performance standards.
• Customer Service Excellence: Strong customer facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
• Commercial Awareness: A sharp, analytical mindset with the ability to interpret KPIs, manage margins, and drive revenue growth across electronic gaming products.
• Regulatory Compliance: A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Benefits

• Rewards that keep the excitement going: From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win: Our induction gives you the confidence, knowledge, and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety: No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together: We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward: Whether starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.