At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a dynamic logistics environment.
- Company: Join a fast-growing logistics business focused on customer service and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and ongoing training.
- Other info: Fast-paced environment with excellent support and growth potential.
- Why this job: Perfect for those looking to kickstart their career in the transport sector.
- Qualifications: Experience in customer service or logistics, strong communication skills, and IT literacy.
The predicted salary is between 26000 - 26000 £ per year.
Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service & Transport Coordinator to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship-building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem-solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer
- Career development opportunities
- Supportive and fast-paced working environment
- Ongoing training and operational exposure
- Company pension
Logistics Customer Service & Transport Coordinator in Knutsford employer: Job Search Place Limited
At Speedy Freight, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our commitment to employee growth is evident through ongoing training and career development opportunities, making this an ideal environment for those looking to advance in the logistics sector. Located in the UK, our fast-paced operations ensure that every team member plays a vital role in delivering exceptional customer service while enjoying a competitive salary and benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service & Transport Coordinator in Knutsford
✨Tip Number 1
Get to know the company inside out! Research Speedy Freight and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Logistics Customer Service & Transport Coordinator in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the transport sector and how you can contribute to our team. Keep it concise but engaging!
Show Off Your Communication Skills:Since this role involves liaising with customers and drivers, we need to see your communication skills in action. Make sure your application is clear, professional, and free of typos – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Logistics Basics
Brush up on your logistics and transport knowledge before the interview. Understand key terms and processes related to transport coordination and customer service, as this will show your enthusiasm for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and how you’ve built rapport with clients, as this is crucial in a customer service role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve had to solve problems under pressure. Be ready to discuss how you prioritised tasks and made decisions to ensure operational efficiency, as this aligns perfectly with the fast-paced environment of logistics.
✨Familiarise Yourself with TMS
If you have experience with Transport Management Systems, be prepared to discuss it. If not, do some research on common TMS platforms and their functionalities. Showing that you’re proactive about learning can set you apart from other candidates.
