At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a fast-paced logistics environment.
- Company: Join a growing logistics business focused on customer service and operational efficiency.
- Benefits: Competitive salary, career development opportunities, and ongoing training.
- Other info: Dynamic work environment with excellent support and growth potential.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or logistics with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service & Transport Coordinator to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship-building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem-solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer
- Career development opportunities
- Supportive and fast-paced working environment
- Ongoing training and operational exposure
- Company pension
Customer Service Advisor in Knutsford employer: Job Search Place Limited
At Speedy Freight, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises customer service and operational excellence. Our employees benefit from ongoing training, career development opportunities, and a collaborative environment that encourages growth within the logistics sector. Located in the UK, we offer a competitive salary and a company pension, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Knutsford
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle enquiries and build relationships. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and familiar with the logistics industry, which is a big plus for this role.
We think you need these skills to ace Customer Service Advisor in Knutsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive candidates who can think on their feet and find solutions under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Speedy Freight. Understand their services, values, and what sets them apart in the logistics industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle enquiries and manage relationships is crucial. Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved service levels. This will demonstrate your problem-solving abilities and proactive approach.
✨Familiarise Yourself with TMS Systems
If you have experience with Transport Management Systems, be ready to discuss it! If not, do a bit of research on how these systems work and their importance in logistics. Showing that you're willing to learn and adapt will impress the interviewers.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you present yourself professionally during the actual interview.
