At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Pandora, a top-rated workplace known for its supportive culture.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and career growth opportunities.
- Other info: Flexible hours with a vibrant team atmosphere and exciting incentives.
- Why this job: Be part of a brand that values creativity, teamwork, and personal development.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 30000 - 30000 £ per year.
Competitive Pay Monthly Bonus Scheme (10-20%)
Generous Employee Discount
Annual Jewellery Uniform Allowance
Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 24 hours per week, Permanent.
The rate of pay will be between £14.53 per hour.
At Pandora, we believe in creating moments that matter - for our customers and our team. As a Supervisor, you'll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you're passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
Named one of the Sunday Times' 'Best Places to Work 2023' in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results - every single day.
The Role
As a Supervisor, you'll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, set their own personal KPIs and sales targets.
What You’ll Do
- Hold daily team briefs, sharing store's KPIs, and motivate the team in beating these.
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs.
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs.
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora's sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up selling, UPT, ATV, conversion and productivity.
Store operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out.
- Cashing up and reconciling the till systems.
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store.
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team.
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe.
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You'll thrive at Pandora if you have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment.
- A positive, can do attitude with a contagious enthusiasm for Pandora product and core values.
- Are driven by KPIs and get excited by hitting and exceeding targets.
- A well presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We're committed to unforgettable career progression and offer a rewards package that's second to none:
- Highly competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- 'Wear box' access: Select jewellery to wear each time you're working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
To ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills, Pandora encourages all candidates to refrain from adding identity-related elements such as a photo, marital status, and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
Supervisor (Part-Time) in Kiveton Park employer: Job Search Place Limited
At Pandora, we pride ourselves on being a top employer, as recognised by the Sunday Times' 'Best Places to Work 2023'. Our vibrant work culture fosters personal growth and development, offering competitive pay, a generous bonus scheme, and unique benefits like an annual jewellery uniform allowance and employee discounts. Join us in creating meaningful moments for our customers while enjoying a supportive environment that champions your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time) in Kiveton Park
✨Tip Number 1
Get to know the company culture before your interview. Check out Pandora's social media and website to see what they're all about. This will help you connect with their values during your chat!
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural! Use examples from your past experiences that show how you can drive sales and lead a team. We want to hear your passion for retail!
✨Tip Number 3
Dress to impress! Since you'll be working in a stylish environment, make sure your outfit reflects your personality while still being professional. Show them you care about the brand and its image.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the role. It shows you're keen and professional!
We think you need these skills to ace Supervisor (Part-Time) in Kiveton Park
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and the Pandora brand shine through. We want to see how much you care about creating memorable experiences for customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Supervisor role. We love seeing how your past roles have prepared you to lead a high-performing team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Pandora.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pandora's brand values and product offerings. Familiarise yourself with their sustainability efforts and unique selling points. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you can drive sales and create a positive environment on the shop floor.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would handle customer complaints and ensure a personalised shopping experience. Think of specific scenarios where you’ve gone above and beyond for a customer, as this aligns perfectly with Pandora’s commitment to exceptional service.
✨Prepare for Role-Playing
Expect some role-playing during the interview to assess your selling skills and customer interaction. Practice common retail scenarios, focusing on how you would engage customers and promote products effectively. This will help you stand out as a candidate who can deliver results.
