At a Glance
- Tasks: Lead daily store operations, ensuring safety and compliance while driving sales growth.
- Company: Join Selco, a dynamic company focused on teamwork and customer satisfaction.
- Benefits: Enjoy discounts, enhanced family leave, and access to private medical insurance.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and delivering outstanding customer service.
- Qualifications: Leadership skills and a passion for creating a positive team culture.
The predicted salary is between 30000 - 40000 £ per year.
Driving Operational Excellence
- Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times.
- Implement store operations strategy to support sales growth and a great customer experience.
- Ensure store labour is effectively deployed within budget to meet service and trading needs.
- Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
- Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained.
Leading People & Culture
- Inspire, support, and challenge your team to deliver their best through clear direction and coaching.
- Foster a positive, collaborative team culture - lead by example and live Selco's values every day.
- Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews.
- Empower colleagues to make decisions, encouraging ownership and accountability at all levels.
- Recognise great performance and support your team through change with strong communication and clarity.
Delivering for Our Customers
- Set the tone for outstanding service, aligned with our value of being brilliant for our customers.
- Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs.
- Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service.
Safety & Security First
- Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely.
- Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate.
- Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures.
- Be the primary first aider when on duty.
Rewards & Benefits
- Work-Life Balance & Extras: Colleague Discount, Holiday Buy Scheme, Paid Volunteer Leave, Enhanced Family Leave Pay, Free Breakfast, Apprenticeships & Career Development, Refer a Friend Bonus.
- Financial Benefits: Enhanced Pension Scheme, EarlyPay, Profit-Based Bonus Scheme, Sharesave Scheme, Retail & Leisure Discounts.
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Employee Assistance Programme, Life Assurance, Gym Discounts, Cycle to Work Scheme.
Store Operations Lead: Team, Service & Safety in Kiveton Park employer: Job Search Place Limited
At Selco, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Store Operations Lead, you will not only drive operational excellence but also inspire your team to achieve their best, all while enjoying a range of benefits including enhanced family leave, career development opportunities, and a supportive environment that prioritises safety and well-being. With our commitment to employee growth and a strong focus on customer satisfaction, Selco offers a rewarding and meaningful career path in a dynamic retail setting.
We think you need these skills to ace Store Operations Lead: Team, Service & Safety in Kiveton Park
Operational Excellence
Store Operations Strategy
Budget Management
KPI Monitoring
Team Leadership
Coaching and Development
Customer Service
