At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Enjoy free meals, discounts, pension scheme, and career development opportunities.
- Other info: Great opportunities for career advancement within Marriott's global network.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: Customer service experience preferred; nights experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our nights team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you? In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People's Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role. Previous nights experience desirable.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Nights Front Office Associate in Kiveton Park employer: Job Search Place Limited
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a robust pension scheme, and extensive career development opportunities, employees are empowered to grow within a globally recognised brand. Join our nights team and experience a supportive work environment that values your contributions and offers unique perks across 140 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Front Office Associate in Kiveton Park
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Nights Front Office Associate in Kiveton Park
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
