At a Glance
- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support.
- Other info: Flexible hours with opportunities for career growth and skill development.
- Why this job: Be the heart of the park and create unforgettable memories for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Be the warm welcome that sets the tone for an unforgettable holiday. We're looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you. As a receptionist, you'll be at the heart of our guest experience. You'll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you'll help ensure every guest enjoys a seamless and memorable stay.
What you will be doing:
- Provide a warm, friendly and professional welcome to all guests.
- Act as the first point of contact for enquiries - face to face, by phone and via email.
- Use guest feedback and insight to help improve service and overall park performance.
- Support check ins, check outs and all daily reception duties.
- Ensure guests receive accurate information, support and guidance during their stay.
- Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
- Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
- Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
- Report maintenance, safety or operational issues promptly to the right team.
About you:
- Experience in a receptionist, guest experience or customer facing role.
- Strong customer service skills - ideally gained in hospitality, leisure or tourism.
- Confidence communicating clearly and calmly in all situations.
- Excellent IT skills with experience using booking and administrative systems.
- A positive, organised and guest focused approach.
- Flexibility to work weekends, evenings and bank holidays.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at.
Holiday Sales - Receptionist - HS1 in Kiveton Park employer: Job Search Place Limited
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member's contribution. With opportunities for career development across our 65 stunning parks, comprehensive support through our Employee Assistance Programme, and generous discounts for you and your loved ones, we ensure that our staff feel valued and supported. Join us in creating unforgettable holiday experiences while enjoying a fulfilling career in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Receptionist - HS1 in Kiveton Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their team culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm and welcoming environment, think of examples from your past experiences where you've gone above and beyond for a guest. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a guest-facing role. Make sure you look professional and approachable. A smart outfit can set the tone for a great conversation and show that you’re serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Holiday Sales - Receptionist - HS1 in Kiveton Park
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through. We want to see how you can create that welcoming atmosphere for our guests right from the start!
Highlight Relevant Experience:Make sure to mention any previous roles in customer service or hospitality. We love seeing how your past experiences can contribute to making our guests' stays unforgettable.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Receptionist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Parkdean Resorts.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to create that warm, welcoming environment they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, managing check-ins, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare questions to ask them too; it shows you're engaged and interested!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of creating a professional atmosphere for guests. Plus, it’ll boost your confidence as you walk into the room!
