At a Glance
- Tasks: Support Veeqo's business customers by resolving complex issues via phone, email, and live chat.
- Company: Join Veeqo, part of Amazon, a leader in e-commerce solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and continuous learning.
- Why this job: Make a real impact while collaborating with a dynamic team in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership. You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
You'll contribute to cross functional projects, from training development, knowledge base creation and participate in on site seller visits, supporting business launches and resolving high impact issues in partnership with the wider Veeqo team. You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher value work.
In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge sharing, and continuous learning.
A day in the life: Your day kicks off with a team huddle - a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self service. No two days look the same, and there's always an opportunity to make a real impact - for our sellers and for the team.
About the team: Veeqo is Amazon's multi channel shipping and inventory platform, purpose built for fast growth e commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it.
Qualifications
- Experience in English language communication skills, both written and verbal.
- Experience in customer service.
- Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Preferred Qualifications
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.
- Knowledge of and passion for e commerce.
- Experience running metrics reports, analysing data to identify problems and using data analysis to generate and explain metrics.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Customer Support, Veeqo in Kiveton Park employer: Job Search Place Limited
At Veeqo, part of the Amazon family, we pride ourselves on fostering a dynamic and inclusive work culture in Swansea, where every team member is empowered to make a meaningful impact. With a strong focus on employee growth, we offer continuous learning opportunities, collaborative projects, and the chance to innovate within the fast-paced e-commerce sector. Join us to be part of a supportive team that values your contributions and champions customer obsession in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support, Veeqo in Kiveton Park
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support, Veeqo in Kiveton Park
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
