At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and high standards across all areas.
- Company: Join Welcome Break, a top UK motorway service operator with a vibrant team culture.
- Benefits: Earn up to £30,500 plus bonuses, meal allowances, and discounts at popular brands.
- Other info: Flexible working patterns and clear career progression opportunities await you.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel management or multi-team hospitality operations is essential.
The predicted salary is between 30000 - 30000 £ per year.
Full time role with a rewarding salary package up to £30,500 and an annual bonus. £10 meal allowance every shift.
Ready to lead a hotel where great standards and a warm welcome come as standard? As a Hotel Manager at our Welcome Break Days Inn hotel, you'll take full ownership of the hotel operation, driving guest satisfaction, leading your teams, and ensuring every room, corridor and touchpoint feels clean, comfortable and looked after.
You'll lead the day-to-day running of the hotel, including reception, housekeeping and maintenance. From check-in standards and room readiness to repairs, supplier support and stock control, you'll set expectations, plan effectively and keep everything running smoothly, especially at peak times!
You'll be responsible for guest scores, safety and compliance, making sure the hotel is audit ready, the team is trained, and standards are consistently met. You'll manage escalations confidently, solve problems quickly, and ensure every shift is supported by clear communication and strong leadership.
You'll balance great hospitality with great results, keeping costs controlled, schedules smart and standards high, while creating a culture where people feel proud of the hotel they run. You'll develop and coach your team, build capability across shifts, and use clear routines to deliver reliable standards every day. You'll also work closely with wider site teams and support functions to keep the hotel performing, driving occupancy, controlling spend, and ensuring guests would happily stay with us again.
This role could be a great fit if you:
- Have experience managing a hotel or leading a multi-team hospitality operation
- Know how to deliver brilliant standards across reception, housekeeping and maintenance
- Lead from the front, handle issues calmly, and keep the guest experience on track
- Are confident managing budgets, rotas, compliance and performance (occupancy, costs and guest scores)
- Enjoy building strong teams and taking full ownership of results
If you're looking for a role where you can take real ownership, set the standard and make a genuine impact on every guest stay, we'd love to hear from you.
What you'll get as a Hotel Manager at Welcome Break:
- £10 meal allowance every shift, rewarding salary and annual bonus scheme
- Flexible working patterns that fit your lifestyle
- 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
- My Welcome Break discounts - savings at hundreds of retailers
- Incentive schemes to reward great performance
- Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
- Apprenticeship programmes where you can learn and earn at the same time
- Holiday allowance that grows with service
- Cycle to Work scheme
- Free onsite parking
- Uniform provided
About Welcome Break: Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Hotel Manager: Lead Guest Experience & Ops (Flexible) in Kingswood employer: Job Search Place Limited
Welcome Break is an exceptional employer, offering a rewarding salary package and a vibrant work culture that prioritises guest satisfaction and team development. As a Hotel Manager at our Days Inn hotel, you'll enjoy flexible working patterns, generous discounts at popular onsite brands, and clear career progression opportunities, all while leading a dedicated team in a dynamic environment that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager: Lead Guest Experience & Ops (Flexible) in Kingswood
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions specific to hotel management. Think about how you’d handle guest complaints or manage a busy shift. The more confident you are, the better you'll shine when it’s time to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led teams in the past. Highlight your ability to maintain high standards and create a positive work culture – that’s what we love to see!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a real impact in our hotels.
We think you need these skills to ace Hotel Manager: Lead Guest Experience & Ops (Flexible) in Kingswood
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every stay special!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in hotel management and how you've successfully led teams in the past. We appreciate when applicants take the time to align their skills with what we’re looking for at Welcome Break.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Welcome Break!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotel Operations
Familiarise yourself with the day-to-day operations of a hotel, especially in areas like reception, housekeeping, and maintenance. Be ready to discuss how you would ensure high standards and guest satisfaction, as this role is all about leading those teams effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to handle escalations calmly and maintain clear communication. This will demonstrate that you can lead from the front and keep the guest experience on track.
✨Understand Budget Management
Brush up on your knowledge of managing budgets, rotas, and compliance. Be prepared to discuss how you would control costs while maintaining high standards. This shows that you can balance great hospitality with great results.
✨Emphasise Team Development
Think about how you’ve developed and coached teams in previous roles. Be ready to share specific strategies you’ve used to build capability and create a culture of pride within the team. This aligns perfectly with the expectations for this role.
