At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store success.
- Company: Join TFG London, a brand committed to inclusivity and diversity.
- Benefits: Enjoy a 70% staff discount, free clothing allowance, and enhanced maternity package.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a real impact by inspiring your team and connecting with customers daily.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Every exceptional customer moment starts with our people. We're looking for a people-first Concession Manager to lead our team within Bentalls, Kingston. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you’ll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you’ll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high‑performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast‑paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What’s in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - Bentalls Kingston in Kingston upon Thames employer: Job Search Place Limited
At TFG London, we pride ourselves on being a people-first employer, offering a vibrant work culture where your contributions are valued and celebrated. As a Concession Manager at Bentalls Kingston, you'll enjoy a generous staff discount, a free clothing allowance, and comprehensive support for your career development, all while leading a diverse team in a fast-paced retail environment that prioritises customer connection and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Bentalls Kingston in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and their team. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples where you've motivated others or created a positive environment. Share these stories to show you're the perfect fit.
✨Tip Number 3
Be ready to discuss how you drive sales and performance. Think of specific strategies you've used in the past to boost results and be prepared to share them. This shows you’re not just a people person but also commercially savvy.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, growth opportunities, and how they celebrate diversity. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm for the role.
We think you need these skills to ace Concession Manager - Bentalls Kingston in Kingston upon Thames
Some tips for your application 🫡
Show Your People Skills:Since we're all about people at StudySmarter, make sure to highlight your experience in leading teams and connecting with customers. Share specific examples of how you've motivated others and created a positive environment.
Be Authentic:We love when candidates bring their true selves to the table. Don’t be afraid to let your personality shine through in your application. Whether it’s your unique style or your approach to customer service, show us what makes you, you!
Focus on Results:We want to see how you’ve driven success in previous roles. Include metrics or achievements that demonstrate your ability to boost sales and performance. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
As a Concession Manager, your ability to connect with people is key. During the interview, share specific examples of how you've motivated and inspired your team in the past. Highlight your coaching style and how you’ve helped team members grow.
✨Demonstrate Your Customer Focus
This role is all about creating exceptional customer experiences. Be ready to discuss how you've engaged with customers on the shop floor and any innovative ideas you've implemented to enhance their experience. Authenticity is crucial, so let your passion for customer service shine through.
✨Prepare for Performance Questions
Expect questions about driving sales and spotting growth opportunities. Come prepared with metrics or examples that showcase your success in boosting performance. Think commercially and be ready to discuss how you can apply that mindset at Bentalls.
✨Emphasise Teamwork and Inclusion
TFG London values diversity and teamwork, so be sure to talk about how you foster an inclusive environment. Share experiences where you’ve brought people together, encouraged collaboration, and celebrated diverse perspectives within your team.
