At a Glance
- Tasks: Support the Store Manager in operations, customer service, and driving sales performance.
- Company: Join a fun and nurturing team at OKA's new concession in Fenwick Kingston.
- Benefits: Enjoy 33 days holiday, health cash plan, discounts, and more perks.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Be part of a creative environment where your ideas can shine and make an impact.
- Qualifications: Retail experience, strong communication skills, and a passion for interior design.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Fenwicks Department Store in Newcastle. We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive.
We are looking for an agile and proactive Assistant Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this culture. Reporting to the Store Manager, you will play a key role in supporting the ongoing success of our Kingston concession. You will assist with all sales, operational and customer experience responsibilities, ensuring the store runs smoothly and delivers consistent excellence. You will support the Store Manager in driving performance, empowering the team, and contributing to a best-in-class shopping experience that surprises and delights our customers.
KEY RESPONSIBILITIES- Store Operations: Support the Store Manager in overseeing all operational aspects of the concession, ensuring high standards of presentation, merchandising and stock management in line with OKA brand guidelines. Work collaboratively with the host store management and teams to maintain smooth operations. Assist with scheduling, maintaining staffing levels, and supporting team performance.
- Customer Service: Deliver exceptional service and assist with resolving customer enquiries professionally and efficiently. Lead by example on the shop floor, promoting OKA's values and ensuring every customer receives a memorable experience. Support clienteling efforts to build strong, personalised customer relationships. Uphold and represent OKA brand standards at all times within the concession. Ensure the store environment consistently reflects the quality, creativity and personality of the OKA brand.
- Sales and Commercial Focus: Proactively contribute to driving sales performance and analysing concession results. Assist with implementing sales strategies to maximise revenue. Support promotional activities, in-store events and product launches in collaboration with OKA retail and marketing teams.
- People and Culture: Assist in recruiting, onboarding and training concession staff to ensure strong product knowledge and confident customer engagement. Help motivate and develop the team to meet sales targets and KPIs. Support the Store Manager in fostering a positive, inclusive team culture aligned with OKA's values.
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions orientated
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
- Experienced retail professional with proven track record, ideally gained within a luxury furniture or homeware retail environment
- Confident communicator with excellent interpersonal skills
- Natural flair for interior design, styling and store merchandising
- Experience and enthusiasm for high-end retail environments
- Extensive selling skills and the ability to motivate others
- Flexible approach to working hours as the sector demands
- Tenacious, hardworking and reliable
- A creative, problem solving spirit
- Passion for the OKA brand
- 33 days holiday (including bank holiday entitlement), plus Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company Bonus Scheme
- Discounts on 60+ UK retailers via My OKA benefits platform
- Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Assistant Store Manager in Kingston upon Thames employer: Job Search Place Limited
At OKA Kingston, we pride ourselves on being an exceptional employer that fosters a fun and nurturing work environment where every team member feels valued and empowered. As an Assistant Store Manager, you will not only play a pivotal role in driving sales and enhancing customer experiences but also benefit from a comprehensive package that includes generous holiday allowances, health plans, and opportunities for personal growth within a vibrant retail setting. Join us in creating memorable shopping experiences while enjoying a culture that celebrates creativity, collaboration, and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Kingston upon Thames
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into OKA's values and products. This way, you can show off your passion for the brand and how you can contribute to that fun and nurturing environment.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info about the store culture and might even lead to a referral. We love seeing familiar faces!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated leadership, customer service, or problem-solving skills. This will help you shine during the interview and show you're ready to own it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Assistant Store Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific experiences that highlight your enthusiasm for creating memorable customer experiences and how you embody the values of OKA.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Store Manager role. Highlight relevant skills and experiences that align with the job description, especially in areas like sales performance and team leadership.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Show us how your unique flair can contribute to our fun and nurturing environment at OKA.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, make sure you research OKA thoroughly. Understand their values, product range, and what sets them apart in the luxury homeware market. This knowledge will not only impress the interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and created memorable shopping experiences, as this aligns perfectly with OKA's commitment to putting the customer first.
✨Demonstrate Team Leadership
Be ready to discuss your experience in leading and motivating teams. Share specific instances where you empowered your colleagues or improved team performance. This will show that you can foster a positive culture and drive results, which is crucial for supporting the Store Manager.
✨Bring Your Creative Flair
Since the role involves merchandising and styling, don’t hesitate to showcase your creative side. Prepare to discuss your approach to visual merchandising and how you would enhance the store's presentation. This will demonstrate your natural flair for interior design and your understanding of the OKA brand.
