Junior Operations

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET A PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women. Today, NET A PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling.

The Merchandising team is looking for a talented Junior Operations Merchandiser to join us on a permanent basis. You will play a vital role in supporting the smooth flow of stock through the supply chain and ensuring alignment with commercial priorities. The role coordinates operational activity across Buying & Merchandising (B&M), Logistics, and other key business functions to drive data accuracy, timely reporting, and process efficiency. The ideal candidate is detail oriented, analytically minded, and thrives in a fast paced, collaborative environment. You will contribute to continuous improvement of systems and procedures, supporting both short term trading activity and long term business strategy.

Location & Schedule

• Location: Our Westfield office in Shepherd's Bush
• Reporting into: Merchandising Manager
• Working Hours: 37.5 hours per week (4 days in office)

Responsibilities

• Managing the day to day movement of stock, including inbound deliveries, transfers and RTVs, while resolving operational queries.
• Monitoring inbound and outbound activity, identifying risks and escalating issues where required.
• Producing and sharing operational reports and KPI updates with key stakeholders.
• Supporting shipments, deliveries, delays and allocation readiness to ensure smooth trading.
• Building, maintaining and improving reporting using Excel, while providing meaningful analysis and insights.
• Preparing weekly reports and carrying out ad hoc analysis to identify commercial opportunities and risks.
• Building strong relationships and collaborating with teams across Buying & Merchandising, Logistics, Distribution Centres, Tech/Data and Finance.
• Communicating clearly and working cross functionally to resolve issues and support business priorities.
• Supporting the onboarding and development of new team members and contributing to team discussions.
• Driving continuous improvement initiatives to enhance supply chain efficiency and overall operational performance.

Qualifications & Characteristics

• Commercially aware, with a strong understanding of operational performance and business priorities.
• Analytical and confident working with data to generate meaningful insights.
• Proactive and solutions focused, with a continuous improvement mindset.
• Highly organised, with the ability to manage multiple priorities and meet deadlines.
• An effective communicator who can build strong relationships across teams.
• Collaborative and supportive, with a willingness to share knowledge and help others succeed.
• Adaptable and comfortable working in a fast paced environment.
• Positive, professional and accountable in approach to work.

Benefits

• Competitive salary.
• Pension with company and employee contributions.
• Portal with discounts on theme park and cinema tickets.
• Staff discount and exclusive staff sales.
• Private healthcare.
• Flexible working.

LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please advise us accordingly.