At a Glance
- Tasks: Support and maintain network infrastructure while troubleshooting issues in a fast-paced environment.
- Company: Join Amazon's innovative team in the Operations Management Center.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Work in a collaborative, 24/7 environment with diverse teams.
- Why this job: Be part of a dynamic team that drives operational excellence and enhances customer experience.
- Qualifications: Experience in network engineering and troubleshooting large-scale networks.
The predicted salary is between 50000 - 65000 £ per year.
We are looking to hire a highly motivated, best-in-class OMC Network Engineer to join our growing team within Corporate Infrastructure Services. The position's responsibilities involve operational support and maintenance of infrastructure hardware, configuration and network connectivity for corporate offices. The OMC Network Engineer will work closely with both internal customers, on-prem engineers and service owners to provide Tier II support for large scale, enterprise-class networks, AV and Print Services. They will be highly competent in all aspects of troubleshooting and maintaining infrastructure hardware, software, and connectivity. This position will serve as a point of escalation and coaching for Tier I engineers and works with minimum supervision to drive and deliver operational changes focused on infrastructure services. OMC Network Engineers are expected to work with established best practices to refine operational procedures, solve issues that go beyond standard operational procedures and configurations, coach Tier I engineers, and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.
Key Job Responsibilities
- Core Incident Management: Troubleshoot and resolve incoming incidents related to office infrastructure (AV, Print & Network) within defined target times, using judgment to determine if an incident requires troubleshooting or routing to a service manager team, working with team members and cross-functional partners to deliver solutions. Use runbooks and technical judgment to determine the scope and severity of incidents, involving stakeholder teams as necessary and escalating roadblocks and risks when needed while learning best practices for operations. Correlate concurrent incidents related to a common root cause and aggregate them into a single parent incident. Make trade offs between time and resources when managing incidents, balancing multiple priorities in a fast-paced operational environment.
- Technical Troubleshooting & Vendor Coordination: Coordinate with Internet Service Providers (ISPs), telecom carriers, and infrastructure stakeholders to troubleshoot circuit issues, connectivity problems, and network outages. Document incidents clearly and concisely, contributing to troubleshooting guides and operational procedures that improve team efficiency.
- Communication & Reporting: Effectively communicate regarding office infrastructure health trends as they happen; participate in major incident bridges, providing telemetry and driving resolution; provide verbal and written summaries of events, incidents and problems to leadership teams, communicating technical issues and resolutions.
- Continuous Improvement & Knowledge Sharing: Contribute to operational excellence by identifying process improvements, documenting lessons learned, supporting root cause analysis, and advocating for continuous improvement in office customer experience. Train new team members on network troubleshooting procedures, incident management workflows, and OMC operational processes.
- Operational Requirements: Work in a 24/7/365 follow the sun operational model, providing support across multiple time zones and maintaining shift flexibility. Handle on call support during off business hours.
About the Team
Operations Management Center (OMC) within IT Services is the primary point of triage for corporate incidents across Network, Print, and AV (Audio Visuals) infrastructure systems. Triaging is a critical process enabling correlation, alerting, and engagement to reduce infrastructure downtime. Our responsibility is to process incoming volumes by adhering to Standard Operating Procedures (SOPs), dispatching, triaging, resolving issues, or escalating to cross functional teams or higher tiers of support, following a 24/7/365 follow the sun model.
Basic Qualifications
- Experience as a network engineer with deployments for large-scale networks in a corporate environment and hands-on experience in physical infrastructure installations including hardware integration, racking, and cabling.
- Experience with physical layer technologies.
- Experience in at least one infrastructure tech domain (e.g. networking, storage, server, OS Windows/Linux platforms).
- Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP.
- Experience in internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS and/or OSPF.
- Experience in network administration.
- Experience in project management at enterprise level.
- Work in a 24/7 environment.
Preferred Qualifications
- Experience in networking.
- Experience supporting video conference and teleconference equipment.
Equal Opportunity Statement
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
ITS Network Eng I (OMC) - L4, Operations Management Center (OMC), OMC employer: Job Search Place Limited
At Amazon UK Services Ltd., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our Operations Management Center (OMC) team is dedicated to operational excellence, providing employees with opportunities for continuous growth and development while working with cutting-edge technology in a supportive, diverse culture. With a commitment to employee well-being and a flexible 24/7 operational model, we empower our team members to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land ITS Network Eng I (OMC) - L4, Operations Management Center (OMC), OMC
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges Job Search Place Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace ITS Network Eng I (OMC) - L4, Operations Management Center (OMC), OMC
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Job Search Place Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Job Search Place Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
