At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a values-driven organisation that prioritises community and diversity.
- Benefits: Enjoy 27 days holiday, a competitive pension, and unique leave days.
- Other info: Opportunity for career growth and exposure across the organisation.
- Why this job: Make a real difference while enhancing your IT skills in a dynamic environment.
- Qualifications: Customer service experience and knowledge of Microsoft technologies required.
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine, responsible, and committed to making a difference. We are proud to be building a diverse workforce and welcome applications from all backgrounds.
About the Role
We're looking for a natural problem solver who can go beyond simply responding to queries. You'll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service. You’ll be based mainly at our Head Office, but you’ll also support our branch network, so occasional travel will be required - giving you variety and exposure across the organisation.
Key Responsibilities
- Serve as the first point of contact for colleagues requiring technical assistance via phone or email
- Troubleshoot, diagnose, and resolve hardware and software issues
- Deliver a high standard of customer service, resolving issues efficiently and professionally
- Provide deskside support at Head Office and occasionally within the branch network
- Manage support tickets, ensuring issues are driven through to resolution
- Follow up with colleagues to confirm that issues have been fully resolved
- Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting guides
- Effectively identify, assess, monitor, and mitigate risks in line with the Society's risk management framework and regulatory expectations
About You
You will bring:
- Previous experience in a customer service role, ideally within an IT environment
- Good working knowledge of Microsoft technologies including Windows, Outlook, and Office
- An understanding of IT hardware, such as desktops, laptops, printers, and peripherals
- A friendly, approachable, and solutions‑focused attitude
- Strong problem‑solving skills and a proactive approach to improving service
What You Can Expect From Us
- 27 days holiday plus Bank Holidays
- Additional leave days including Birthday Holiday, Celebration Day, and Moving House Day
- A competitive pension scheme with up to 10% employer contribution
- A comprehensive benefits package
- The opportunity to work in a values‑driven organization where your contribution truly matters
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
IT Service Desk Technican employer: Job Search Place Limited
Join our IT Team as an IT Service Desk Technician, where your innovative spirit and commitment to community will thrive. We offer a supportive work culture that values diversity and encourages personal growth, with generous benefits including 27 days of holiday, a competitive pension scheme, and unique leave days for special occasions. Experience the satisfaction of making a difference while enjoying the variety of supporting both our Head Office and branch network.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technican
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Job Search Place Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Job Search Place Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Job Search Place Limited!
✨Direct Apply to Job Search Place Limited
Let's not forget to apply directly through the Job Search Place Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technican
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Job Search Place Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Job Search Place Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
