At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and drink service in our cafes.
- Company: Join the National Trust, a leader in food and hospitality across the UK.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and generous holiday allowance.
- Other info: Flexible shifts with opportunities for professional development and training.
- Why this job: Be part of a community-focused team that values diversity and inclusion.
- Qualifications: No experience needed; just a passion for great service and teamwork.
The predicted salary is between 27100 - 27100 £ per year.
The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. Because we are in a rural area, please think about how you'd be able to get here for work, before applying for the job.
Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work life balance. Please read our package, below, to see what benefits we offer you.
Hours: 37.5 hours per week (5 days). Working on a shift pattern which includes weekends, bank holidays and school holidays. No split shifts.
Salary: £29152.50 The advertised salary is inclusive of the Outer London Weighting allowance of £3,315 per annum (prorated if you're part time).
Duration: Permanent, following 3 month probation period.
Interview date: 28th, 29th and 30th June (to be confirmed).
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
As a Team Leader, you'll be giving day to day support to your team, to make sure they're consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you'll need to be adaptable.
Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can do' attitude and your desire to provide an outstanding service.
Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.
You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember.
We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for:
- No experience is needed, but we'd love to hear from you if you're focused on giving great service to everyone you meet.
- A team player, but also happy to work on your own initiative.
- Well organised and adaptable.
- Ability to lead, support and develop a team.
- Confident dealing with a variety of situations including complaints.
- Willing to learn new skills.
The package: The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest and your children (under 18).
- Season ticket loan.
- EV car lease scheme (for roles that meet the salary criteria).
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location: Osterley Park, Jersey Road, Isleworth, TW7 4RB
Requirements: Compliance. Eligibility to work in the UK.
Additional information: Closing Date: 21 June 2026.
Equal Opportunities Statement: The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement: The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Food & Beverage Team Leader in Isleworth employer: Job Search Place Limited
The National Trust is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. With a focus on professional development, you will have access to training opportunities and a substantial benefits package, including a generous pension scheme and discounts on various services. Located in the picturesque Osterley Park, this role not only allows you to engage with the community but also provides a fulfilling environment where your contributions to hospitality are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Leader in Isleworth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Team Leader in Isleworth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
