At a Glance
- Tasks: Lead and develop a dynamic Internal Sales Team while driving sales performance.
- Company: Join Bunzl, a company committed to equality and diversity.
- Benefits: Enjoy 33 days holiday, sick pay, and personal benefits like discounts.
- Other info: Great opportunities for learning and career growth await you!
- Why this job: Make an impact by coaching teams and delivering outstanding customer service.
- Qualifications: Experience in sales and strong leadership skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Isleworth
Working Hours: Monday to Friday 37.5
Salary: £27,127 + Bonus
About the Role
We are looking for an experienced Customer Sales Advisor to lead and develop our Internal Team. You will be responsible for driving sales performance, improving margins, and ensuring outstanding customer service, all in line with company standards and objectives. This is a hands-on leadership role, ideal for someone who enjoys coaching teams, building strong internal relationships, and delivering consistent results.
Key Responsibilities
- Manage the day-to-day performance of the Internal Sales Team
- Monitor and assess team performance against agreed KPIs, addressing performance or conduct issues in line with Bunzl HR policies
- Ensure all training and development requirements are met and regularly reviewed
- Develop and implement sales plans focused on retaining and growing existing customers, while winning new business
- Ensure sales targets are clearly communicated and consistently achieved
- Work closely with the External Sales Team to coordinate sales activities effectively
- Ensure customer orders are processed accurately and on time
- Resolve customer queries quickly and efficiently
- Continuously improve communication across branch functions to deliver the highest levels of customer service
Skills & Experience
- Proven telephone based or customer facing sales experience
- Outbound sales experience
- Strong leadership and people management skills
- Results driven with excellent communication and organisational abilities
Benefits
- 33 days holiday (including bank holidays), with the option to buy up to 5 additional days per year
- Company sick pay
- Bunzl Save As You Earn (Sharesave) Scheme
- Enhanced maternity and paternity pay
- Comprehensive learning and development opportunities
- Bunzl Personal Pension Plan
- Access to personal benefits including theme park, cinema discounts, and a cycle to work scheme
Equality & Diversity
Bunzl is committed to equality and diversity in employment and actively opposes all forms of unlawful discrimination. We welcome applications from all sections of the community. If you require any adjustments to support you during the recruitment process, please let us know.
Customer Service Advisor in Isleworth employer: Job Search Place Limited
Bunzl is an exceptional employer located in Isleworth, offering a vibrant work culture that prioritises employee development and well-being. With comprehensive benefits including 33 days of holiday, enhanced parental leave, and a commitment to equality and diversity, we foster an inclusive environment where team members can thrive and grow in their careers while enjoying meaningful work in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Isleworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Isleworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
