At a Glance
- Tasks: Be the friendly face of our reception team, helping service users and visitors.
- Company: Join a supportive team at Foxhall House in Ipswich.
- Benefits: Enjoy 27 days annual leave, NHS discounts, and comprehensive training.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a difference by providing exceptional customer service in a clinical setting.
- Qualifications: Experience in a busy reception environment and knowledge of Microsoft Office required.
We are currently seeking a full time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich. The position is 37.5 hours per week, Monday to Friday, 09:00 - 17:00.
Responsibilities
- When working on reception, you will be the first point of contact for service users, carers, visitors and professionals.
- You will be expected to demonstrate effective teamwork skills and the ability to work independently.
- Tasks include:
- Answering the phone and emails
- Liaising directly with service users, clinicians and external agencies
- Scanning and uploading information onto our electronic patient record - Lorenzo
- Logging maintenance requests and other day to day operational tasks
- Providing exceptional interpersonal and customer service skills
A working knowledge of Microsoft Office packages, including Word and Outlook, will be essential. Knowledge of the trust system Lorenzo would be an advantage.
Benefits
- Comprehensive list of training programmes
- Starting annual leave of 27 days per annum, increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts and many more
Person Specification
Experience
- Use of ICT applications/packages
- Experience of working in a busy reception/office environment; dealing efficiently and politely with both internal and external customers
Qualification
- NVQ 2 Customer Service or equivalent qualification or experience
Knowledge
- Knowledge of working in a clinical setting (if any)
Other
- Able to travel independently
Disclosure and Barring Service Check
This post may require a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Equal Opportunities
Aside from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy.
Receptionist / Office Clerk in Ipswich employer: Job Search Place Limited
At Foxhall House in Ipswich, we pride ourselves on being an excellent employer, offering a supportive work environment where teamwork and individual contributions are valued. With comprehensive training programmes, generous annual leave that increases with service, and a commitment to diversity and inclusion, we provide our employees with meaningful opportunities for growth and development in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Office Clerk in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Office Clerk in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
