At a Glance
- Tasks: Manage operations and deliver top-notch service in a dynamic catering environment.
- Company: Join a vibrant team at The Hold, Ipswich, focused on excellence in facilities management.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Creative problem-solving and a proactive approach are key to success in this role.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in facilities management and catering, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role: Based in The Hold, Ipswich IP4 1LR, you will be working 22.5 hours per week, Wednesday, Thursday & Friday. A background in catering is essential.
Your responsibilities will include:
- Delivering a high level of service across the Facilities Management functions on site, being proactive and working ahead to plan and foresee the changing requirements and needs of the customer and adjusting accordingly.
- Day to day operational management of the FM services ensuring the provision of a high-quality FM service through a 'one team approach' with services complementing and supporting one another.
- Customer retention ensuring the service meets more than the specified needs of customers.
- Maintaining an onsite Café, adhering to food safety management, hygiene and allergens.
- Ordering of stock, checking compliance, staff rotas.
Who are we looking for?
- Working within a similar role in FM and catering background.
- Knowledge of all soft FM services with an understanding of building management.
- Knowledge of food standards, allergens, hygiene and management.
- Leading a team.
- Event catering management.
- Creative thinking required to resolve complex problems e.g. recruitment & retention of staff and to implement change with least resistance.
- Ability to prioritise own workload.
- Ability to understand and interpret policies, procedures and relevant legislation.
- A good knowledge of all technical equipment required in the application of duties.
- Ability to cost facilities management service specifications or specialist services.
- Willingness to change service delivery as customer requirements change within health, hygiene and productivity parameters.
- Knowledge and experience of security procedures.
- Proven experience of staff management.
- Proven experience of budget management.
- Knowledge of needs of full range of customers, including issues of disability, ethnicity and other aspects of diversity.
- Good understanding of political and procedural context of the organisation.
Interpersonal & Communication Skills:
- Ability to converse with heads of departments, senior management etc.
- Exercising highly developed influencing, negotiating and persuasive skills in order to convince others to adopt policies and courses of action they might not otherwise wish to take.
- Ability to listen to problems and concerns of staff and to assist with sensible and practical advice, delivered in a sympathetic manner.
- Ability to manage change and support others through the process.
- Negotiating contracts, influencing senior managers, colleagues and customers regarding change.
- Ability to conciliate/arbitrate in customer or staff disputes, e.g. conduct/capability.
- High standards in the preparation and presentation of all documentation relating to the Facilities Management service.
- Good leadership skills.
- Ability to present comprehensive written reports, policies and processes in accordance with management requirements.
- Excellent written and verbal communication skills.
Relevant Experience:
- Relevant experience of being in sole charge of a facilities management service of full-time staff across the site.
- A commercial approach to service delivery is essential including a track record of setting and meeting financial/productivity targets.
- Experience of managing teams.
Additional Requirements:
- Contribute to long term strategic planning required to maintain business viability.
- Long term operational planning skills also required e.g. equipment plan requires replacement according to economic life of equipment, average five years.
- Medium term planning skills required to achieve business plan targets e.g. monthly monitoring of financial targets against budget and planning, and implementing actions to rectify the situation as required to maintain year on year financial viability.
- Ability to motivate and develop others.
Level of Autonomy and Decision Making:
- Jobholder has freedom to work within the constraints of set budgets e.g. purchasing, contracting procedures.
- Decision making in relation to the service delivery in consultation with customers and senior management as required.
- Knowing when to seek support from senior management.
Operations Manager in Ipswich employer: Job Search Place Limited
As an Operations Manager at our Ipswich location, you will thrive in a supportive work culture that prioritises teamwork and high-quality service delivery. We offer flexible working hours, opportunities for professional growth, and a commitment to employee well-being, making it an ideal environment for those looking to make a meaningful impact in facilities management and catering.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Ipswich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management and catering sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in operations management. Be ready to discuss how you can enhance their FM services and customer retention strategies. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you’ll need to influence and negotiate with various stakeholders. Role-play common interview scenarios with a friend or use our StudySmarter resources to refine your approach. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm for the role. Tailor your application to highlight your relevant experience in catering and facilities management – make it personal!
We think you need these skills to ace Operations Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in catering and facilities management, and show us how you can deliver that high level of service we’re looking for.
Show Off Your Skills:We want to see your creative problem-solving skills in action! Use specific examples from your past roles to demonstrate how you've managed teams, budgets, and customer needs effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Catering Basics
Since a background in catering is essential for this role, brush up on your knowledge of food safety standards, allergens, and hygiene practices. Be ready to discuss how you've implemented these in past roles, as it shows you understand the importance of compliance in a facilities management context.
✨Demonstrate Your Leadership Skills
This position requires strong team management abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments like catering. Highlight your experience in motivating staff and resolving conflicts, as these are key to maintaining a harmonious workplace.
✨Showcase Your Problem-Solving Skills
Creative thinking is crucial for resolving complex issues. Think of specific challenges you've faced in previous roles and how you approached them. Be ready to discuss your strategies for recruitment, retention, and adapting services to meet changing customer needs.
✨Understand the Financial Side
A commercial approach to service delivery is vital. Familiarise yourself with budgeting and financial management principles. Be prepared to talk about how you've set and met financial targets in the past, and how you plan to ensure the operational viability of the services you'll manage.
