At a Glance
- Tasks: Provide a welcoming front of house service and manage patient enquiries across multiple clinics.
- Company: Join a dedicated sexual health service committed to inclusive care.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Other info: Encouraging applications from diverse backgrounds and offering support for those with disabilities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role provides a welcoming front of house service and manages patient enquiries across multiple clinic locations.
Main Duties of the Job
- Deliver a professional and welcoming front of house service to patients and visitors.
- Act as the first point of contact via telephone, email and in person.
- Manage incoming calls and a centralised generic mailbox, ensuring timely response and appropriate escalation.
- Process referrals, bookings and patient registrations using the electronic patient record system.
- Provide accurate information and refer patients to the most appropriate clinic within the network.
- Arrange interpreting or communication support where required.
- Support patient flow within clinics, including routine observations (height, weight, blood pressure) and urine sample collection, following training.
- Act as a chaperone for clinical consultations and examinations in line with policy.
- Communicate results verbally when directed by a clinician.
- Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards.
- Follow infection prevention and cleaning protocols and report estates or environmental issues promptly.
- Monitor and maintain stock levels, including ordering stationary and supplies.
- Manage incoming and outgoing post, including Royal Mail click and drop processes and the condom by post scheme.
- Support medication collections in line with service procedures.
- Attend the Saturday rota and be available for evening work up to 8 pm as part of contracted hours.
- Work flexibly across Ipswich and Bury St Edmunds, travelling independently between sites.
Qualifications & Education
- Good standard of general education, including GCSE (or equivalent) in English and Maths.
- NVQ Level 2 in Business Administration or equivalent experience.
Work Related Knowledge & Experience
- Experience in a customer facing or front of house role.
- Experience handling telephone enquiries in a busy environment.
- Experience with accurate data entry and record keeping.
- Experience working as part of a team with members of the public.
- Experience in a healthcare or public service setting.
- Experience using electronic patient record systems and monitoring shared mailboxes or processing referrals.
- Excellent verbal and written communication skills.
- Ability to provide a professional and welcoming front of house service and work calmly in a busy environment.
- Ability to prioritise workload, manage time and follow administrative procedures accurately.
- Strong attention to detail in record keeping.
- Ability to work effectively as part of a team and develop positive working relationships.
- Ability to respond calmly to challenging situations and to act on safeguarding concerns.
- Commitment to maintaining strict confidentiality of sexual health information.
- Awareness of infection prevention and control principles.
- Good IT skills, including email and electronic systems.
- Ability to work flexibly across sites and travel independently between Ipswich and Bury St Edmunds.
- Willingness to undertake training for routine observations and chaperoning duties.
- Experience managing challenging situations with the public.
Person Specification
- Professional, discreet and non judgemental approach to handling confidential information.
- Strong organisational and administrative skills.
- Team working ability and willingness to support colleagues across multiple clinics.
- Dedication to providing inclusive and respectful care.
Clinical Support Administrator in Ipswich employer: Job Search Place Limited
Join our dedicated team as a Clinical Support Administrator, where you will play a vital role in delivering exceptional front of house service within our sexual health clinics in Ipswich and Bury St Edmunds. We pride ourselves on fostering a supportive work culture that values inclusivity and professional growth, offering training opportunities and a commitment to employee well-being. With flexible working arrangements and a focus on teamwork, we ensure that every member feels valued and empowered to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Administrator in Ipswich
✨Tip Number 1
Get to know the clinic's services inside out! Familiarise yourself with the patient journey and the different clinics in the network. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable handling various scenarios, like managing challenging enquiries.
✨Tip Number 3
Network like a pro! Attend local healthcare events or workshops to meet people in the industry. You never know who might have a lead on a job or can give you insider tips about the application process.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from enthusiastic candidates who are keen to join our team. Make sure to highlight your customer service experience and any relevant skills that match the job description.
We think you need these skills to ace Clinical Support Administrator in Ipswich
Some tips for your application 🫡
Show Your Organisational Skills:As a Clinical Support Administrator, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or handling enquiries. We want to see how you keep things running smoothly!
Be Professional and Friendly:Since you'll be the first point of contact for patients, it's important to convey a warm and professional tone in your application. Use friendly language and share examples of how you've provided excellent customer service in the past.
Highlight Relevant Experience:Make sure to mention any previous roles in healthcare or customer-facing positions. We love seeing candidates who understand the importance of confidentiality and can handle sensitive information with care.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns perfectly with what we’re looking for!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Support Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the duties listed, such as managing patient enquiries and processing referrals.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and colleagues, practice your verbal and written communication skills. Consider common scenarios you might face, like handling challenging situations or providing information to patients, and prepare clear, calm responses.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. Highlight your ability to prioritise workload and follow administrative procedures accurately during the interview.
✨Demonstrate Your Team Spirit
This position requires working effectively as part of a team across multiple clinics. Be ready to discuss how you've collaborated with others in previous roles, supported colleagues, and contributed to a positive working environment. Show that you're not just a lone wolf but someone who thrives in a team setting.
