At a Glance
- Tasks: Deliver exceptional service to customers using Stagecoach, Megabus, and Citylink services.
- Company: Join Stagecoach, the UK's largest transport operator with a focus on community and inclusivity.
- Benefits: Earn £13.85 per hour, enjoy free travel, generous holidays, and discounts on various services.
- Other info: Dynamic work environment with opportunities for growth and a supportive team.
- Why this job: Make a real difference in people's travel experiences while developing your customer service skills.
- Qualifications: Face-to-face customer service experience and good computer skills are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
This role is about delivering exceptional service to Stagecoach customers who are looking to use Stagecoach, Megabus and Citylink services to travel locally or further afield. You will ensure every customer feels listened to, understood and treated like an individual, and strive to provide the most cost effective and efficient way for them to travel on our buses.
Responsibilities
- Put the customer at the heart of everything you do and treat every customer as you would expect a member of your own family to be treated.
- Provide exceptional customer service by fully engaging with every customer, listening to their travel needs to provide the most cost effective and efficient way to travel.
- Provide customers with the right information to get them where they need to be, when they need to be there.
- Manage and reconcile the cash takings at the end of each working day.
- Record and store all lost property in line with company policy when items are left behind by customers.
- Assist the operations management team with administration tasks as required.
What we need from you
- Comfortable dealing with customers face-to-face.
- Computer literate with a good working knowledge of Microsoft Word, Excel and Outlook.
- Ability to keep a cool head and handle unhappy customers who are not satisfied with the service provided.
- Good at developing and maintaining good working relationships with colleagues.
- Cash handling experience, with a high level of numeracy.
Desirable
- Previous experience of delivering excellent service in a customer facing role and/or administration role.
In return we will give you
- Pay rate – £13.85 per hour
- Generous company pension scheme
- 29 days holiday rising to 33 days after 2 years
- Free travel for you and a companion
- Free Highlife Highland membership (individual or family)
- Discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions
Company and location
Stagecoach is proudly an inclusive employer, welcoming applications from all backgrounds. Location: Inverness Depot, 1 Seafield Road, Inverness IV1 1SG.
Founded in 1980, Stagecoach is the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work to deliver a greener, smarter, safer, healthier and fairer country and serve our customers as part of their local communities.
Travel Shop Clerk in Inverness employer: Job Search Place Limited
Stagecoach is an exceptional employer that prioritises customer service and employee well-being, offering a competitive salary of £13.85 per hour along with a generous pension scheme and 29 days of holiday, increasing to 33 days after two years. Located in the scenic Inverness, employees benefit from free travel for themselves and a companion, as well as discounts on various services, fostering a supportive and inclusive work culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Shop Clerk in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stagecoach and its services. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Stagecoach well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Stagecoach site. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to landing that Travel Shop Clerk position!
We think you need these skills to ace Travel Shop Clerk in Inverness
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that show you put the customer first!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around customer engagement and cash handling.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would treat a family member in need of help and be ready to share examples of how you've done this in past roles.
✨Familiarise Yourself with the Company
Research Stagecoach and its services thoroughly. Understand their values and mission, especially their commitment to customer satisfaction and community service. This will help you align your answers with what they’re looking for.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Travel Shop Clerk, like dealing with an unhappy customer or managing cash takings. Prepare responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Tech Skills
Since the role requires computer literacy, be ready to discuss your experience with Microsoft Word, Excel, and Outlook. You might even want to mention any specific tasks you've completed using these tools to show your proficiency.
