At a Glance
- Tasks: Manage rent accounts and support vulnerable tenants in a compassionate way.
- Company: Join Look Ahead, a supportive organisation transforming lives every day.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and professional development.
- Other info: Dynamic team culture with a commitment to safeguarding and inclusivity.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in income management or social housing is essential.
The predicted salary is between 36000 - 36000 £ per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Benefits:- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&C apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Role Summary:The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
Fair-minded and approachable, with the ability to build constructive working relationships.
Skills and Abilities:Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
What you'll bring:Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Income Officer employer: Job Search Place Limited
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With generous benefits including up to 30 days of annual leave, a robust pension scheme, and award-winning learning and development opportunities, we empower our Income Officers to thrive while making a meaningful impact in the lives of vulnerable individuals. Join us to be part of a compassionate team dedicated to transforming lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Look Ahead. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed rent collection or supported vulnerable individuals in previous roles. Real-life stories can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Income Officer role. Highlight your experience in income management and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping people and how your background makes you a great fit for Look Ahead. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As an Income Officer, clear communication is key. In your application, demonstrate how you've effectively communicated with tenants or colleagues in the past. We want to see that you can handle sensitive conversations with compassion and professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with rent collection processes, Housing Benefit, and Universal Credit. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Compassion
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your kindness and empathy during the interview. Share examples from your past experiences where you've successfully supported someone in need or resolved a sensitive issue.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with rent arrears or liaising with other agencies. Think of relevant scenarios from your experience and be ready to explain your thought process and actions clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
