At a Glance
- Tasks: Support income collection processes and engage with customers to negotiate repayment arrangements.
- Company: One Manchester, dedicated to providing quality homes and community support.
- Benefits: Competitive salary, flexible working options, and a commitment to diversity and inclusion.
- Other info: Join a dynamic team focused on inclusive growth and career development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration, strong organisational skills, and ability to work independently.
The predicted salary is between 28436 - 28436 £ per year.
At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Assistant to join our Income and Allocations team. As a key part of the service, you'll help support the delivery of essential business functions by working closely with customers, internal departments and external partner agencies. In this role, you'll contribute to the effective and efficient operation of our income collection processes, with a particular focus on managing and reducing former tenant arrears, which will make up approximately 50% of the role. You'll independently manage a caseload, engage with former tenants and negotiate affordable and sustainable repayment arrangements.
Responsibilities
- Contribute to the effective operation of income collection processes.
- Independently manage a caseload of customers, including former tenants.
- Engage with customers and negotiate affordable and sustainable repayment arrangements.
- Support collaboration with internal departments and external partner agencies.
Qualifications
- Experience in an administrative role and working to tight deadlines.
- Experience of working in a targeted environment and delivering on KPIs.
- Able to work as part of a team and on own initiative to meet objectives/deadlines.
- Good working knowledge of IT systems.
- Able to maintain records and to write concise, accurate and relevant notes.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.
Equality and Inclusion
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating the Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an underrepresentation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part-time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Assistant employer: Job Search Place Limited
At One Manchester, we pride ourselves on being more than just a landlord; we are dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and community impact. Our agile working culture allows for flexibility, ensuring that our team members can balance their professional and personal lives while contributing to meaningful projects that enhance the quality of life for our customers. With a commitment to equality and diversity, we actively encourage applications from all backgrounds, making us an excellent employer for those seeking a rewarding career in a vibrant city like Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Job Search Place Limited!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Job Search Place Limited.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Job Search Place Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Job Search Place Limited and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Job Search Place Limited. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Job Search Place Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Job Search Place Limited.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Job Search Place Limited will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Job Search Place Limited and how you would contribute to adapting HR strategies.
