At a Glance
- Tasks: Lead resident engagement and support major regeneration projects in London.
- Company: Vistry Special Projects, committed to community and collaboration.
- Benefits: Competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives during exciting regeneration journeys.
- Qualifications: Experience in community engagement or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well informed, and supported throughout the regeneration journey.
You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
What we would like from you:
- Behave in line with our company values - Integrity, Caring and Quality
- Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
- High levels of empathy and resilience to be able to handle sensitive and challenging situations with residents
- Strong understanding of construction processes and how they impact residents during regeneration and decant phases
- Solid knowledge of decant procedures and partnership working
- Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
- Proven ability to work across multiple projects and with diverse stakeholders
- Highly organised, with strong problem-solving skills
- Proficient in Microsoft Office and CRM systems
More about the Resident Liaison Officer role:
- Develop and implement tailored communication plans for regeneration projects.
- Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
- Organise resident meetings, community events, and feedback sessions.
- Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
- Coordinate with housing partners to support relocation progress.
- Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
- Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
- Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
- Represent Vistry Homes at stakeholder meetings and forums.
- Share best practices and provide support to other regeneration projects across the region.
- Support regional teams in delivering consistent resident engagement strategies.
- Contribute to the development of regional policies and procedures related to decant and liaison work.
- Maintain accurate records of resident interactions, decant progress, and partnership activities.
- Prepare regular reports for internal and external stakeholders.
- Identify risks and recommend mitigation strategies to ensure smooth delivery.
Resident Liaison Officer in Hutton employer: Job Search Place Limited
At Vistry Special Projects, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values integrity, caring, and quality. As a Resident Liaison Officer in London, you will benefit from competitive salaries, generous annual leave, and opportunities for professional growth while making a meaningful impact on local communities through major regeneration projects. Our commitment to flexible working arrangements and a comprehensive benefits package ensures that you can thrive both personally and professionally in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Hutton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your own. This will help you showcase your passion for the role and make a lasting impression.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle sensitive conversations with ease. Role-play with a friend or family member to build confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Resident Liaison Officer in Hutton
Some tips for your application 🫡
Show Your Passion for Community Engagement:When writing your application, let us see your enthusiasm for resident liaison and community engagement. Share any relevant experiences that highlight your ability to connect with residents and support them through challenging times.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values of Integrity, Caring, and Quality.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the Resident Liaison Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within our Vistry Special Projects division.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Community
Before the interview, research the specific communities and residents you’ll be engaging with. Understanding their needs and concerns will help you demonstrate your empathy and ability to handle sensitive situations effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with diverse stakeholders in the past. Highlight any experience you have in organising community events or meetings, as this role heavily relies on excellent interpersonal skills.
✨Familiarise Yourself with Decant Procedures
Brush up on your knowledge of decant processes and how they impact residents. Being able to discuss these procedures confidently will show that you’re well-prepared and understand the complexities involved in regeneration projects.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve had to solve problems or manage challenges in a previous role. Be ready to share these examples during the interview to illustrate your organisational skills and resilience in difficult situations.
