At a Glance
- Tasks: Provide exceptional support to customers via phone, email, and live chat.
- Company: Job Search Place Limited, a dedicated team in Stoke-on-Trent.
- Benefits: 25 days holiday, bank holidays, and your birthday off.
- Other info: Permanent, full-time role with opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: 12–18 months of customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Job Search Place Limited in Stoke-on-Trent is looking for a dedicated Customer Service Representative to provide exceptional support to customers across phone, email, and live chat. This permanent, full-time role involves resolving issues, managing orders, and building rapport with clients while ensuring a high-quality experience.
Ideal candidates will have 12–18 months of customer service experience and a genuine passion for helping others. The role offers 25 days of holiday plus bank holidays and your birthday.
Customer Support Advisor - On-site Stoke, 25 Days Holiday in Huntley employer: Job Search Place Limited
Job Search Place Limited is an excellent employer located in Stoke-on-Trent, offering a supportive work culture that prioritises employee well-being and development. With 25 days of holiday plus bank holidays and your birthday off, we ensure our team enjoys a healthy work-life balance while providing ample opportunities for growth within the customer service sector. Join us to be part of a dedicated team that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - On-site Stoke, 25 Days Holiday in Huntley
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Don’t forget to showcase your passion for helping others! Share personal stories or experiences that highlight your dedication to customer service, as this can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Support Advisor - On-site Stoke, 25 Days Holiday in Huntley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see that you genuinely care about helping others and making their experience the best it can be!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for candidates with 12–18 months of experience, so don’t be shy about showcasing how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key in customer support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Job Search Place Limited. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
With 12–18 months of customer service experience being ideal, prepare specific examples from your past roles that highlight your problem-solving skills and ability to build rapport with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Common Questions
Anticipate common interview questions for a Customer Support Advisor position, such as how you handle difficult customers or resolve conflicts. Practising your answers out loud can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
